IT Support & Help Desk

About The Job

Interested in joining a growing organization with a driven, supportive, growth-minded culture? Are you passionate about IT support? Looking for a team that recognizes your contributions and cares about your development and success? This may be the job for you! Check out the details below and apply today!

Job Title

IT Support & Help Desk

Employment Status

Full Time, Operative Level

Location

Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee’s manager). This role will report to the office at least 3x per week (mandatory on Tuesdays), but they may be required to be in the office increased time on a need be basis. The candidate must be located within 1 hour from the office).

Hours & Time Zone

Monday – Friday, 8:00am – 5:00pm Pacific Time

Pay Range

Reasonably expected to be $70,000 - $90,000 annually ($33.65 - $43.27 hourly), based on education, experience, and location, plus eligible for discretionary incentive bonus, Life Insurance, Company contribution to health insurance premiums, and Lifestyle Spending Account (annualized value $1,500).

Benefits

• Eligible employees may participate in a variety of benefit programs (some of which are available only upon reaching certain time-based milestones), which may include, without limitation, health insurance, vision insurance, dental insurance, health reimbursement and flexible spending accounts, 401(k) with a company match offering, sick leave, parental leave, and vacation.
• Stego also offers early-out Fridays at 3pm in 2026 (Friday Holiday Hours).

Role Purpose

The purpose of the IT Support & Help Desk role is to be the first point of contact for all technical inquiries and ensure smooth operations across our IT infrastructure.

Essential Functions (Key Responsibilities)

• Goal Achievement: Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation
• Technical Support: Serve as the first point of contact for all IT support requests
• Office 365 Support: Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange. Perform tasks such as adjusting email filter policies, managing SharePoint site permissions, and modifying Teams VOIP settings.
• PowerShell & Automation: Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks (e.g., jumpstarting mailbox archiving) and optimize workflows using tools like Power Automate and AutoHotkey.
• User & Device Management: Handle the onboarding/offboarding of employees, reset MFA and configure new hardware (PCs, phones, etc.).
• Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues.
• Hardware & Network Troubleshooting: Assist users with setting up devices (displays, docking stations, etc.), perform hardware repairs (RAM, CPU, storage), and administer network access points and firewalls, particularly within the Unifi ecosystem.
• Collaborate with External Providers: Work with third-party vendors (e.g., CallTower for VOIP services) to manage external system configurations and licensing.
• Company Culture and Core Values: Build strong working relationships and collaborate with other Information Systems team members and all Stego employees. Support and positively contribute to the culture and atmosphere of the subdivision, in alignment with Stego’s Core Values.

Required Skills/Traits

• Strong oral and written communication skills
• Excellent problem-solving skills with a proactive, solution-driven mindset
• Reliable and trustworthy
• Able to thrive in a team environment (strong interpersonal skills)

Education, Experience, Required Competencies

• Bachelor’s degree in related field or equivalent experience (required)
• 4+ years of Information Systems experience (minimum, required)
• Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.).
• Strong PowerShell experience
• Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
• Basic network administration knowledge, especially in Unifi environments
• Experience with remote support tools
• Experience with Microsoft Azure Environments
• A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus.

Work Environment

Work is performed in an office environment, on site, San Clemente.

Physical Requirements

• Physical ability to perform work daily in an office environment, on-site, San Clemente, CA
• Ability to communicate on a daily basis by phone or video conference
• Ability to operate standard office equipment and keyboards and remain in a stationary position to work on a computer for prolonged periods
• Physical ability to travel to attend team and company meetings and events