IT Help Desk

About the role

Provide technical support to clients via phone, email, and remote access. Troubleshoot hardware and software issues, assist with user training, and maintain client systems.

Responsibilities

• Troubleshoot and resolve complex technical issues
• Train users on software applications and system configurations
• Perform routine maintenance and updates to client systems
• Document issues and solutions for future reference

Requirements

• Bachelor’s degree in Computer Science or related field
• 2+ years of IT support experience
• Strong problem-solving and customer service skills
• Proficient in Windows/Linux operating systems and common software tools

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of network troubleshooting and security best practices

Skills

• Windows/Linux OS administration
• Remote desktop and virtualization technologies
• Basic networking and security concepts
• Customer service and conflict resolution

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation package

Pay

$50,000 - $60,000 annually

Schedule

Monday through Friday, 8:00 AM - 5:00 PM