IT Help Desk

About the role

Marina Landscape, Inc. is seeking a motivated and customer-focused IT Help Desk Administrator to join our Information Technology team. This position provides first-level technical support to employees across multiple company locations, ensuring computer systems, hardware, software, mobile devices, and network resources operate efficiently.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, Microsoft 365, and business applications
• Respond to help desk requests through the Syncro RMM ticketing system, prioritizing and resolving issues efficiently
• Install, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices
• Support user onboarding and offboarding, including Active Directory and Microsoft 365 account management
• Configure new workstations and ensure employees have the equipment needed to perform their jobs
• Maintain accurate hardware, software, and licensing inventory
• Monitor workstation and server patch compliance using Syncro
• Support endpoint security tools, including Coro, and escalate security incidents as required
• Provide first-level support for Microsoft 365 Copilot and other approved AI tools
• Troubleshoot LAN connectivity and workstation issues, escalating complex problems when necessary
• Support company-issued laptops, smartphones, iPads, and other mobile devices managed through MaaS360
• Document technical procedures and contribute to the IT knowledge base
• Perform routine equipment maintenance and maintain high-quality customer service throughout every support interaction

Requirements

• Minimum of 2 years of professional IT Help Desk or Desktop Support experience, or an equivalent combination of education and experience
• Strong troubleshooting skills with Windows workstations, Microsoft 365, hardware, and networking fundamentals
• Excellent communication and customer service skills
• Ability to prioritize multiple support requests while maintaining accurate documentation
• Valid California Driver's License
• Fluent English communication skills

Qualifications

• Bilingual English/Spanish (preferred)
• Experience with Active Directory, Microsoft 365 Administration, Syncro RMM, MaaS360, and endpoint security platforms (preferred)
• Experience supporting Microsoft 365 Copilot or other AI productivity tools (preferred)

Benefits

Marina Landscape, Inc. provides a family atmosphere where each of its team members are valued, and their ideas heard. Marina Landscape is 100% employee-owned, our employees share as the company grows and prospers. Join Marina Landscape, Inc. and become an owner!

Pay

$22.00–$26.00 per hour (DOE)

Schedule

Full-Time, Non-Exempt