IT Help Desk

Description Position Summary: Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. Duties to include hardware evaluations, operating system configurations, application installations/distributions, management of Intune environment, and function as 3rd level support to the IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish-English communication skills are required, as this role regularly supports and collaborates with both English and Spanish speaking employees across multiple locations. This position will be onsite, Monday through Friday, at our Rosemont, IL office location. Job Functions Continuously research and implement endpoint management and security best practicesCreate and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handlingAdminister Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasksAct as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixesAssist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transferPartner with IT Security (and tools such as SentinelOne where applicable) to investigate endpoint alerts and perform remediationMaintain documentation for technical and non-technical audiences (KBs, runbooks, “How-To” guides)Participate in scheduled maintenance windows and occasional after-hours updates as requiredTravel to remote offices and acquisition sites as neededOther duties/projects as assigned Knowledge, Skills & Experience (Essential) College degree or equivalent experience8+ years of IT experienceCustomer-focused attitudeFluent in Spanish, both verbal and writtenExtensive experience working in an Active Directory environmentExpert-level knowledge and ability to troubleshoot Windows operating systemsKnowledge of computer hardware and laptopsDeep hands-on experience with IntuneExpert-level experience maintaining Windows images and deployments in a distributed environment Knowledge, Skills & Experience (Desirable) Android tablet management and deployment (Intune)Android/iPhone mobile phone configurationHelp Desk Ticket Management (Manage Engine ServiceDesk Plus)Dell Desktops and LaptopsMulti-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies Management of End User Accounts in each of the following:Active DirectoryO365/Azure Entra IDWindows 10/11Office 365 SuiteOccupational Health And Safety Compliance with workplace policies and procedures for risk identification, risk assessment and risk controlActive participation in activities associated with the management of workplace health and safetyIdentification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace Working Conditions Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature. Physical Effort: Extensive sitting, standing, walking. Repetitive keying, typing. Occasional lifting not to exceed 50 pounds Travel: As required, typically around 10-20% Hours: Exempt - Not subject to overtime Salary Range: $80,000 - $90,000 annually, depending on experience, skills, and qualifications. At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.