IT Help Desk

About the Role

Design, maintain, and continuously improve the desktop/laptop operating environment at Tecta America. This high-profile position oversees 1500+ devices and requires bilingual Spanish-English communication skills to support and collaborate with both English and Spanish speaking employees across multiple locations.

The role is onsite, Monday through Friday, at the Rosemont, IL office location.

Responsibilities

• Continuously research and implement endpoint management and security best practices
• Create and maintain application deployments/updates using Intune and Patch My PC (Win32/MSI/EXE, detection rules, supersedence)
• Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting and support exception handling
• Administer Intune/Autopilot enrollment, configuration profiles, compliance policies, and device lifecycle tasks
• Act as Tier 3 escalation for endpoint issues; perform deep troubleshooting, root-cause analysis, and durable fixes
• Assist Helpdesk with overflow tickets as needed; coach Tier 1/2 on recurring issues via documentation/knowledge transfer
• Partner with IT Security (and tools such as SentinelOne) to investigate endpoint alerts and perform remediation
• Maintain documentation for technical and non-technical audiences (KBs, runbooks, “How-To” guides)
• Participate in scheduled maintenance windows and occasional after-hours updates as required
• Travel to remote offices and acquisition sites as needed (typically around 10-20%)
• Other duties/projects as assigned

Requirements

• College degree or equivalent experience
• 8+ years of IT experience
• Customer-focused attitude
• Fluent in Spanish, both verbal and written
• Extensive experience working in an Active Directory environment
• Expert-level knowledge and ability to troubleshoot Windows operating systems
• Knowledge of computer hardware and laptops
• Deep hands-on experience with Intune
• Expert-level experience maintaining Windows images and deployments in a distributed environment

Preferred Qualifications

• Android tablet management and deployment (Intune)
• Android/iPhone mobile phone configuration
• Help Desk Ticket Management (Manage Engine ServiceDesk Plus)
• Dell Desktops and Laptops
• Multi-Function Printers (Xerox, Canon, Toshiba, etc.)

Key Competencies

• Management of End User Accounts in:
  • Active Directory
  • O365/Azure Entra ID
  • Windows 10/11
  • Office 365 Suite
• Occupational Health And Safety Compliance:
  • Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace

Working Conditions

• Physical surroundings: Office/warehouse environment with typical office machines and exposure to noise and temperature
• Physical effort: Extensive sitting, standing, walking, repetitive keying, typing, and occasional lifting not to exceed 50 pounds
• Hours: Exempt - Not subject to overtime

Pay

$80,000 - $90,000 annually, depending on experience, skills, and qualifications.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Paid holidays