IT Help Desk

About the role

This entry-level position is ideal for individuals looking to begin a career in information technology. The IT Help Desk Technician will provide first-level technical support to employees by troubleshooting hardware, software, and network-related issues while delivering exceptional customer service.

Responsibilities

• Respond to help desk requests via phone, email, and in person.
• Troubleshoot and resolve basic computer, printer, software, and network issues.
• Install, configure, and maintain desktop computers, laptops, and peripheral devices.
• Assist with user account setup, password resets, and system access.
• Document support requests and resolutions in the help desk ticketing system.
• Escalate complex technical issues to senior IT staff as needed.
• Maintain accurate inventory of IT equipment.
• Provide excellent customer service and technical assistance to end users.

Requirements

• High school diploma or equivalent required; Associate degree or IT certifications (CompTIA A+, Google IT Support, etc.) are a plus.
• Basic knowledge of Windows operating systems, Microsoft Office, and computer hardware.
• Strong problem-solving and communication skills.
• Ability to learn new technologies quickly.
• Reliable, organized, and able to work independently and as part of a team.
• Previous customer service experience is preferred but not required.

Benefits

• Competitive hourly pay
• Flexible part-time schedule
• Paid training and professional development opportunities
• Supportive team environment
• Opportunities for career growth and advancement
• Employee recognition programs
• Paid holidays
• Access to employee wellness and assistance programs