IT Help Desk Support

We need to output HTML fragment with sections: About the role? The posting includes "The Company" description, then "Job Description", then "Profile", then "Professional Requirements", then "Physical Requirements", then "Additional Skill Requirements", then "Benefits Program". Also salary range. We must use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have company description: could be "About the role"? Actually "About the role" is generic; but we have company description; maybe we can put under

About the role

with company description? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have About the role heading with description of company and role? The job description includes responsibilities etc. We need to include sections only when posting has real specific content. So we can have: - About the role: maybe combine company overview and role summary? Could be short paragraph. - Responsibilities: list of duties from Job Description bullet points. - Requirements: maybe combine Profile, Professional Requirements, Physical Requirements, Additional Skill Requirements? But we need to follow headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have qualifications: Education and Experience Requirements (Bachelor's degree preferred, etc.) Could go under Qualifications. Skills: Additional Skill Requirements and maybe technical skills. Benefits: Benefits Program details. Pay: salary range. Schedule: maybe mention travel up to 15% of time, rotating on-call support schedules, after-hours and weekend assistance. That's schedule info. We must not include sections with filler like "commensurate with experience" for Pay? Actually we have salary range $80,000 - $85,000, commensurate with experience. That's specific enough; we can include Pay section with that range. Schedule: we have travel up to 15% of time, rotating on-call support schedules, after-hours and weekend technical assistance. That's schedule info. We must not include boilerplate like EEO etc. Remove Benefits Program's EEO line? The Benefits Program paragraph starts with "The Swatch Group is an equal opportunity employer..." that's boilerplate; we should remove that line. Keep the benefits list. We must not include navigation/legal etc. We must preserve all substantive information. Let's extract content. Company description: "The Swatch Group is the number one manufacturer of finished watches in the world. The Group is active in the manufacture of finished watches, jewelry, and watch movements and components. It produces nearly all of the components necessary to manufacture the watches sold under its 16 watch brands and the multi-brand Tourbillon and Hour Passion retail labels, as well as the entire Swiss watchmaking industry. In addition, it operates its own worldwide network of distribution organizations. The Swatch Group is also a key player in the electronic systems sector." Job Description bullet points (list): - Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users - Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime - Install, test, configure, and deploy new workstations, POS systems, printers, and software applications - Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation - Support and troubleshoot Cegid POS applications, ensuring seamless retail operations - Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking - Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms (note duplicate iOS) - Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications - Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades - Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams - Administer Active Directory user accounts, password resets, security group management, and account maintenance - Perform basic network, system, and application troubleshooting to identify and resolve operational issues - Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers - Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance - Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations - Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures - Travel to retail locations may be required up to 15% of the time Profile: "Experienced IT Support professional with strong expertise in Help Desk operations, end-user support, and troubleshooting across Retail, Distribution/Service Center, and corporate office. Skilled in supporting Desktop/Laptops, POS hardware, Mobile Devices, software applications, networking and email systems. Proven ability to install, configure, upgrade, and maintain hardware and software solutions while ensuring minimal business disruption. Knowledgeable in license management, remote support tools, and basic network administration. Recognized for strong analytical, problem-solving, and customer service skills, with the ability to efficiently diagnose and resolve technical issues for diverse user populations." Professional Requirements (Education and Experience Requirements): - Bachelor’s degree preferred in Information Technology, Computer Science or related field or equivalent experience - Must have knowledge and experience working with operating system environments, especially MS Windows 11, Microsoft Teams - Must have knowledge and experience working in desktop environment and with MS Office Suites and Office 365 including outlook configurations - 4-5+ years’ experience in technical support of Retail Environment and Offices - Ability to handle multiple customer issues and tasks simultaneously - Must have a good understanding of computer systems (HP and Dell), Mobile Devices and other technical products - Knowledge of Apple Products is a plus - Must have excellent verbal and written skills; strong interpersonal skills - Must be organized, accurate, thorough, and able to monitor work for quality - Technical Certifications are a plus. Physical Requirements: - This position requires the IT Help Desk Support to have the ability to operate computer equipment, climb, bend, stoop, reach, lift, and move and/or carry equipment which may be more than 25-50 pounds including computers, monitors, printers, scanners, and POS hardware. - Finger dexterity may be required to operate a computer keyboard and calculator. Additional Skill Requirements: - Extensive knowledge of Windows operating systems, workstation support, and desktop administration - Strong experience with Desktop/Laptop hardware, printers and thermal printers, peripherals, password management, and user account administration - General WAN / LAN, data communications, telecommunications and VoIP phones - General PC software products, file conversions & usage knowledge - Skilled at creating and documenting technical procedures, user guides, and step-by-step instructions for end users - Strong analytical and problem-solving abilities with a proven track record of independently resolving technical issues - Proactive in preparing hardware, software, accounts, and system access requirements for employees onboarding and offboarding - Excellent customer service skills - Very good communication, interpersonal and teamwork aptitude - Demonstrate organization skills to manage multiple open calls, call backs, and follow-up with customers - Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff; - Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment; - Arrive early and work late if necessary - Demonstrated professionalism, accountability, receptiveness to feedback, and commitment to teamwork - Accept constructive feedback Benefits Program (after removing EEO line): - Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution) - Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution) - Company paid life insurance and Long Term Disability - 18 days of PTO per year, 1 Month PTO after 5 years - Special bucket of extended paid time for medical, parental and military leave - Holiday pay - Voluntary FSA, STD, Accident/Hospital Indemnity insurance - Employee product discount - For more information please see https://transparency-in-coverage.uhc.com/ (maybe keep as link? It's not boilerplate; it's a reference. Could keep as part of benefits.) Salary range: $80,000 - $85,000, commensurate with experience. Job Location: Metro Way 55, 07094 Secaucus NJ, United States (New Jersey) Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA We may include location as part of About the role or separate? Not required headings. Could include in About the role paragraph. We need to avoid repeating job title. We'll produce sections:

About the role

with company description and location maybe.

Responsibilities

with

• list of duties.

  Qualifications

  with education/experience requirements.

  Skills

  with additional skill requirements and maybe profile skills.

  Benefits

  with benefits list.

  Pay

  with salary range.

  Schedule

  with travel %, on-call, after-hours, weekend. We must not include sections with filler. All have content. We need to ensure we don't include duplicate content. Let's craft. About the role: combine company description and location and maybe brief role summary: "Provide first- and second-level IT support..." but that's responsibilities. Better to keep About the role as company overview and location. We'll write:

  The Swatch Group is the number one manufacturer of finished watches in the world, active in the manufacture of finished watches, jewelry, watch movements and components, producing nearly all components for its 16 watch brands and operating a worldwide distribution network. It is also a key player in the electronic systems sector.

  Position located at Metro Way 55, 07094 Secaucus, NJ (New Jersey).

  That's fine. Responsibilities: list all duties from Job Description (including travel up to 15% maybe also schedule but we can keep travel in responsibilities? But schedule section will have travel % and on-call. To avoid duplication, we could keep travel mention in responsibilities? Better to keep responsibilities focused on duties, and schedule separate for travel % and on-call. However travel mention appears in responsibilities: "Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation" and "Travel to retail locations may be required up to 15% of the time". We could keep the first as responsibility, and the second in schedule. That's okay. We'll list responsibilities as bullet points, excluding the travel percentage line and maybe the on-call line? On-call line is "Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations". That's schedule. So we exclude that from responsibilities. Thus responsibilities list: - Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users - Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime - Install, test, configure, and deploy new workstations, POS systems, printers, and software applications - Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation - Support and troubleshoot Cegid POS applications, ensuring seamless retail operations - Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking - Resolve email and mobile device issues