IT Help Desk / Litigation Support Specialist

Location: Dallas, TX – 100% on-site, direct-hire role.

Overview

Our client is seeking an IT Help Desk / Litigation Support Specialist to serve as the primary onsite IT resource for a growing Dallas office. This role combines hands-on desktop support, end-user support, and litigation technology support while partnering with a larger corporate IT team. The ideal candidate will have prior law firm IT experience and enjoy supporting attorneys, legal staff, and trial teams in both office and courtroom environments.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, Microsoft 365, network, and user access issues.
• Manage and resolve help desk tickets while delivering excellent customer service.
• Support Active Directory administration, account provisioning, password resets, and permissions management.
• Install, configure, image, and maintain Windows-based workstations and related equipment.
• Support Microsoft 365, Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and related technologies.
• Serve as a technology resource for attorneys and staff both onsite and remotely.
• Support trial teams during hearings, arbitrations, mediations, depositions, and court proceedings.
• Set up and troubleshoot trial war rooms, courtroom presentation equipment, and remote trial technology.
• Operate presentation systems and provide audio/visual support during live legal proceedings.
• Assist with technology inventory management, equipment deployment, documentation, and process improvements.
• Coordinate with vendors and corporate IT teams to support office technology initiatives.

Requirements

• Previous IT support experience within a law firm environment required.
• 2+ years of desktop support, help desk, or end-user support experience.
• Experience supporting attorneys, legal professionals, or litigation teams.
• Strong knowledge of Windows operating systems and Microsoft technologies.
• Experience with Active Directory and Microsoft 365 environments.
• Familiarity with Teams, SharePoint, OneDrive, Zoom, Webex, VPN, and similar collaboration tools.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while collaborating with remote IT teams.

Preferred Qualifications

• Trial support or litigation technology experience.
• Experience with TrialDirector, OnCue, Sanction, or similar courtroom presentation software.
• Experience with NetDocuments or other legal document management systems.
• Exposure to Citrix, Relativity, eDiscovery platforms, or other legal technology tools.
• CompTIA A+, Network+, Microsoft certifications, or similar credentials.
• Bachelor's degree preferred.

Pay

$70,000 - $95,000 plus benefits.

Schedule

• Monday-Friday.
• Overtime eligible.
• Occasional after-hours support, trial support, and travel may be required.