IT Generalist (Legal / Law environment)

We are seeking a hands-on IT Generalist to join a collaborative IT team. This role is ideal for someone who enjoys supporting a wide range of technologies and being a go-to resource for day-to-day IT operations.

Responsibilities

• End-User Support
  • Provide day-to-day technical support for desktop, laptop, mobile, and peripheral issues.
  • Troubleshoot hardware, software, printer, network, and connectivity problems.
  • Serve as a reliable technical resource for employees, ensuring smooth day-to-day technology operations.
  • Escalate and coordinate issues with managed service providers and technology vendors when necessary.
• User Onboarding & Account Administration
  • Configure and deploy computers, monitors, phones, and other equipment for new employees.
  • Set up and manage Windows Active Directory user accounts, security groups, permissions, password resets, and account provisioning/deprovisioning.
  • Administer onboarding and offboarding processes, ensuring users have appropriate access to systems, applications, and shared resources.
  • Maintain accurate user and asset inventory records.
• Software & Systems Support
  • Install, configure, update, and support business applications, collaboration tools, and productivity software.
  • Assist with software licensing, patching, and general application maintenance.
  • Support file shares, printers, email clients, remote access tools, and other common enterprise technologies.
  • Coordinate with vendors to maintain and improve technology systems and services.
• IT Operations
  • Procure, inventory, and manage IT hardware and related equipment.
  • Document IT procedures, onboarding checklists, and support processes.
  • Assist with technology refresh initiatives, workstation deployments, and office IT projects.
  • Support a variety of IT systems, hardware platforms, and end-user technologies.
  • Occasional travel to regional office locations may be required.

Qualifications

• 2–5+ years of experience in an IT support, desktop support, or IT generalist role.
• Hands-on experience with Windows Active Directory administration, including user setup, permissions, and group management.
• Experience with employee onboarding/offboarding, workstation imaging or deployment, and general software setup and support.
• Strong troubleshooting and problem-solving skills across hardware, software, and basic networking issues.
• Familiarity with Microsoft 365 / Office 365 administration and common business productivity tools.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills with a customer-service-oriented mindset.
• Friendly, approachable, and collaborative attitude with a willingness to assist across a broad range of IT needs.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.