IT Generalist

Essential Duties & Responsibilities

• Assist with gathering and organizing technical and project-related documentation.
• Support the creation and maintenance of internal process documentation and system records.
• Provide administrative and coordination support for ongoing IT projects.
• Aid in defining data analytics requirements and documenting reporting structures.
• Collaborate with team members to ensure accuracy and consistency in data and project materials.
• Provide first-level technical support for hardware, software, and user issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Aid in user account setup and password resets.
• Support Microsoft 365 applications and basic network connectivity issues.
• Document support requests and resolutions.
• Assist with workstation deployment and equipment inventory.
• Perform other related duties as assigned.

Job Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field.
• Equivalent combination of education, technical training, certifications, and relevant experience may be considered.
• 0–2 years of experience in an IT support or technology-related role preferred.
• Basic understanding of IT systems, databases, and business applications.
• Familiarity with Microsoft Office Suite, particularly Excel.

Skills

• Proficiency in Microsoft and Google applications.
• Examples: (Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, Google Slides, Google Drive).
• Excellent organizational and time-management skills.
• Analytical mindset with interest in data and process improvement.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision depth perception, and ability to focus.