IT Support Generalist

About Bering Straits Native Corporation

Bering Straits Native Corporation (BSNC) was formed as a result of the Alaska Native Claims Settlement Act (ANCSA) in 1972. BSNC became the regional Alaska Native Corporation (ANC) for the Bering Strait region, which encompasses the majority of the Seward Peninsula and the coastal lands of eastern Norton Sound. This is one of the most culturally diverse regions in the state. Three distinct Native languages are spoken: St. Lawrence Island Yupik, Central Yup'ik, and Inupiaq.

About this position: IT Support Generalist in Anchorage, AK

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the Help Desk tracking software.
• Document internal procedures.
• Aid with onboarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Service Desk for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as needed.

Required (Minimum Necessary) Qualifications

• Education Requirements: High School Diploma or GED equivalent.
• Level of Experience Requirements: 0-1 years IT experience.
• Knowledge, Skills, Abilities, And Other Characteristics:
  • Demonstrable knowledge of basic applications and problem-solving skills.
  • Experience with ticketing systems (preferred).
  • Personal Credibility and Professional Integrity.
  • Positive attitude, towards people and problem.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Proficient communicator, including writing, speaking, editing, proofreading and computer skills.
  • Above-par working capacity, to work in small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
  • Prepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
  • Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
  • Respond adequately to inquiries or complaints.
  • Write using standard convention in all languages required by the job.
• Knowledge of organizational procedures and workflows – understanding how work moves through a company.
• Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.
• Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.
• Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.
• Communication skills (written and verbal) – ability to convey information clearly and professionally.
• Time management and prioritization – balancing multiple tasks and meeting deadlines.
• Problem‑solving and critical thinking – analyzing issues and selecting appropriate solutions.
• Interpersonal and teamwork skills – building rapport and collaborating effectively with others.
• Attention to detail – producing accurate, error‑free work.

Necessary Physical Requirements

• Maintain a constant state of mental alertness.
• Maintain a constant state of situational awareness.
• Maintain physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time.
• Most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Supervisory Responsibilities

This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.