IT Functional Architect - CE Field Service

About the role

We're seeking a passionate and dedicated IT Functional Architect - CE Field Service who brings enthusiasm and expertise to the table. In this role, you'll serve as a functional leader and domain expert—driving complex initiatives, mentoring analysts, and shaping solution design while partnering closely with Product Owners and IT leadership.

Responsibilities

• Provide Dynamics 365 CE Field Service expertise to product team, driving decisions to use Base CE Field Service vs. customization, considering scale and maintainability
• Include extensive customized functionality
• Provide extensive experience supporting client CE Field Service processes from the roles of Technician, Dispatcher and Administrator
• Translate client requirements for Field Service domain into well organized and detailed functional requirements documents
• Understand how to leverage the Power Platform (Power Automate, Power Apps)
• Provide functional leadership for Field Service Mobile, including offline-first scenarios, data sync, and user experience considerations
• Facilitate conversations around security, permissions and role-based setups
• Collaborate closely with areas outside of Field Service including Functional Coordinator, internal developers, integration and testing teams and client stakeholders across multiple workstreams
• Identify gaps in requirements for further development to ensure best user experience, accuracy of information, and capture of data at all levels
• Execute UAT during and after sprint completion
• Provide support to Product Teams during UAT test script execution
• Process each test to ensure effective functioning of application
• Review and provide feedback for created bugs against functions that do not meet requirements
• Assist in issue resolution during deployments and after go live support (i.e tickets raised that go into ADO items)
• Participate in all meetings, be available as needed and participate as a trusted member of the team

Qualifications

• Bachelor's degree
• 8+ years of relevant CE Field Service experience
• Demonstrated leadership and mentoring experience
• Deep expertise in Dynamics 365 CE Field Service in all modes (CE Field Service Web and CE Field Service Mobile App)
• Intimate experience using various Technician Handheld devices
• Proven experience delivering large, complex, enterprise implementations
• Hands-on experience with integrations, mobile/offline capabilities, and Power Platform
• Ability to operate confidently in fast-paced, high-visibility client environments

What sets you apart

• Master's degree

Pay

$94,020 - $120,540 per year. Compensation depends on the selected candidate's education and experience.

Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!