Field Services Architect

Key Responsibilities

• Serve as the technical authority for field services and onsite delivery models.
• Design and architect scalable, repeatable field service solutions aligned to client needs.
• Define, maintain, and evolve standardized field service architectures and best practices.
• Partner with Solutions Architects during intake, scoping, and solution planning.
• Provide technical input for Statements of Work (SOWs), proposals, and cost estimates.
• Support pre-sales engagements as a subject matter expert.
• Guide FlexTech and onsite delivery models to ensure consistency, scalability, and quality.
• Act as an escalation point for complex delivery challenges.
• Collaborate with Resource Managers to align talent, skillsets, and delivery roles.
• Ensure solutions meet client, regulatory, and security requirements.
• Identify opportunities to improve efficiency, scalability, and cost effectiveness.
• Drive continuous improvement of tools, processes, and delivery frameworks.
• Develop and maintain architectural standards, documentation, and playbooks.
• Partner with leadership to align field service architecture with business strategy.
• Conduct site surveys, project kickoffs, and deployment support as needed.

Qualifications

• 7+ years of experience in IT services, field services, or onsite delivery environments.
• Proven experience in solution design and service delivery models.
• Strong understanding of field operations, logistics, and workforce deployment.
• Experience supporting SOW development, proposals, and pre-sales activities.
• Ability to design scalable and repeatable service delivery solutions.
• Strong problem-solving skills with the ability to navigate complex delivery environments.
• Excellent collaboration and communication skills across technical and business teams.

About MCPC

MCPC is a global endpoint management company focused on improving performance, security, and sustainability through device lifecycle management.