Field Services Engineer

About Us

Avalon Vision is a growing, Georgia technology company with a global footprint mostly focused on the plastics injection molding industry. We design, manufacture, commission and support advanced inspection systems used by injection molding companies worldwide to ensure product quality and process performance.

We’re a small, collaborative team where employees make a direct impact while working with cutting-edge technology and global customers.

Avalon is part of Industrial Quality Control, your trusted vision technology partner for flawless quality in glass and plastics. Industrial Quality Control includes LiteSentry, Softsolution, Strainoptics, and Avalon Vision Solutions.

Position Overview

We are seeking an office/field hands-on Engineering /Installation Service Engineer to install inspection systems at customer molding facilities. This role is based in Georgia but requires up to 50% domestic travel.

Key Responsibilities

• Customer support via phone, electronic media, and/or on-site service visit, including installation of Avalon vision systems, application setup, troubleshooting and training users at different levels.
• Requires strong interpersonal communication skills, both written and face-to-face.
• Must use good problem-solving skills, knowledge and application of electrical engineering and automation principles, including equipment and dexterity in the use of Windows-based computer systems and software.
• In-house tasks include customer service as well as collaboration on constant product development and improvement.
• On-site customer service including installation of Avalon vision systems, troubleshooting and training.
• Knowledge applied to Avalon vision system integration with other equipment including molding machines of all kinds, robots, PLC’s, and other automation systems.
• Generation of proper documentation including service reports, wiring schematics, customized setup/user guides, expenses report.
• Support product development and testing.
• Support Sales and Applications department as needed.
• Support in-house diagnostic/repair of Avalon systems sent in by customers.

Qualifications

• Electrical/Electronic or Automation Engineering
• 5+ years of professional experience
• Ability to read and generate electrical diagrams and schematics
• Proficient writing communication skills
• Strong troubleshooting skills (electrical, mechanical, or automation systems)
• Comfortable using computers and diagnostic tools

Requirements

• Must be based in Atlanta area or willing to relocate
• Ability to travel up to 50% (including overnight and occasional international travel)
• Valid driver’s license; passport or ability to obtain one
• Strong communication and customer service skills
• Ability to lift 40 lbs. and work in industrial environments

Preferred Qualifications

• Experience in injection molding, or industrial automation
• Familiarity with machine vision systems or optical inspection
• Experience with PLCs or industrial networks (Ethernet/IP, ProfNet)
• Previous field service or customer-facing technical role

Compensation & Benefits

• Competitive pay (based on experience)
• Travel expenses per diem
• Health and life insurance for the employee is 100% paid by Avalon Vision
• Retailment 401K plan
• Paid time off and holidays
• Ongoing technical training and growth opportunities

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Work Location

Lithia Springs, GA

Join our dynamic team and play a vital role in our company’s growth. Learn more at www.AvalonVision.com

Avalon Vision is a drug-free workplace and a tobacco-free property.

We are an Equal Opportunity Employer. EEO/AA/VEO