Field Services Engineer

About the role

SOSi is seeking a Field Service Engineer (FSE) to join our team at Camp Smith, Honolulu, Hawaii. The FSE will play a crucial role in designing, securing, and maintaining mission-critical network infrastructures.

Responsibilities

• Analyze local and wide area network systems, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
• Resolve interoperability problems to ensure seamless operations across all platforms, including email, file transfer, multimedia, teleconferencing, and more.
• Support the acquisition of hardware and software as well as subcontractor services as needed; perform various tests and document results.
• Administer and maintain local and wide area networks; provide technical support and troubleshooting to users.
• Plan network layout design; may administer network security.
• Serve on multiple functional teams in support of the contract enterprise, such as the Incident Management and Response, Installation and Configuration, System Performance Monitoring, Network Performance Monitoring, and Patching Teams.
• Manage usage and performance of voice, video, and/or data communications networks.
• Maintain network security and ensure compliance with security policies and procedures.
• Evaluate hardware and software, including peripheral, output, and related equipment.
• Participate in developing and implementing network-related procedures and standards.
• Participate in and may lead aspects of major network installations and upgrades.
• Interface with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Develop and implement testing strategies and document results.
• Provide advice and training to end-users.
• Troubleshoot and resolve complex problems.
• May provide work leadership to less-experienced network personnel.
• Maintain current knowledge of relevant hardware and software applications as assigned.
• Participate in special projects as required.
• Manage functionality and efficiency of a group of computers running on one or more operating systems.
• Maintain the integrity and security of network devices and systems.
• Set up administrator and service accounts.
• Maintain system documentation.
• Interact with users and evaluate vendor products.
• Patch and update network device operating systems to Department of Defense guidelines.
• Troubleshoot and resolve issues with Cisco IOS-based network devices.
• Develop scripts and tools to automate and improve user support activities.
• Monitor overall network health and troubleshoots reported events.

Qualifications

• Minimum Requirements:
  • An Active in-scope Top Secret clearance.
  • Bachelor's degree with four (4) years' experience or eight (8) years of related network administration and analysis experience.
  • DoD 8570 IAT Level II certification (CCNA, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP).
  • Experience with Virtual Desktop Infrastructure technologies.
  • Experience with Microsoft enterprise services (Active Directory, DNS, DHCP and Group Policy management).
  • Experience in Circuit & Network Design.
  • Experience with Type 1 Encryption Devices (KIV-7M) and TACLANE KG-175 D/G.
  • DISA Circuit Management experience.
  • Basic level understanding of network switching and routing technologies.
  • Implementing DISA STIG Network Security guidelines.
• Preferred Qualifications:
  • TS/SCI clearance.
  • Industry certifications (MCSA, MCSE, VCA, VCP, RHCSA, RHCE, CCNA, and/or CCNP).

Additional Information

Work Environment: Normal for an office environment. Fast-paced, deadline-oriented environment. May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

Target Salary Range: $87,138 to $117,636.

Working at SOSi: All interested individuals will receive consideration and will not be discriminated against for any reason.