IT Field Services Engineer

This position is based in the regional office as a member of the IT team, focusing on overall support for the office and regional job sites. Face-to-face support will make up most of your day, troubleshooting problems related to desktop computing, servers, networks, wireless, or remote environments.

Responsibilities

• Self-starter with strong self-motivation
• Troubleshoot and resolve complex issues, collaborating with other teams to ensure resolution
• Provide support for VIP needs and issues
• Serve as second-level support for Help Desk requests and incidents, focusing on medium to difficult issues
• Follow and create standard operating procedures for processes and documentation
• Recommend and implement process improvements
• Respond to job site service requests for installation, configuration, and maintenance of internet services, firewalls, switches, wireless access points, and Audio/Visual systems
• Adhere to established operating procedures and propose enhancements
• Frequent travel within the New York region and occasional out-of-state travel to regional offices or job sites
• Additional duties as assigned

Requirements

• College degree preferred
• 4-7 years of experience in an IT role, including Help Desk and hardware deployment/configuration
• 2-3 years of end-user facing support experience
• Ability to work both independently and as a member of the IT team
• Subject-matter expertise in PC hardware and software, with an emphasis on Microsoft environments
• Working knowledge of IT infrastructure components, including desktops, servers, routers, switches, wireless devices, and mobile devices
• Familiarity with Microsoft 365 and Azure (a plus)
• Working knowledge of Audio-Visual technology and systems
• Understanding of LAN/WAN administration and support
• Ability to interface professionally and confidently with VIPs
• Familiarity with Service Desk Ticketing software (e.g., ServiceNow)
• Proficient troubleshooting skills with the ability to isolate problem sources
• Excellent customer service and communication skills (oral and written)
• Willingness to work in a highly structured environment
• Ability to prioritize and work effectively in a fast-paced, dynamic atmosphere
• Outstanding time management skills
• Basic project management skills
• Ability to develop processes and documentation
• Ability to lift 50 pounds
• Valid driver's license
• Reliable transportation

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods; talk or hear; and use fine motor, hand, and finger skills for keyboard, telephone, or writing tasks. The employee is frequently required to stand, walk, and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The work environment is primarily office-based with a quiet to moderate noise level, but may also involve walking at job sites.

Benefits

• Competitive salaries with auto allowances and gas cards for certain roles
• Market-leading medical, dental, and vision insurance plans
• Emotional and mental health benefits, including virtual care options for physical therapy and primary care
• Generous paid time off
• 401k plan with employer match and access to expert financial resources
• Company-paid and voluntary life insurance
• Tax-deferred savings accounts
• 10 backup daycare days each year
• Short- and long-term disability coverage
• Commuter benefits

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including headquarters in Boston, as well as locations in New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages complex and transformative projects across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and led by founder, chairman, and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.”