Field Service IT Engineer

Responsibilities

• Travel to government customer sites to install, configure, test, and troubleshoot networking and communications equipment.
• Install and terminate Ethernet and fiber optic cabling, including patch panels, switches, routers, media converters, transceivers, and related network infrastructure.
• Perform physical installation tasks including equipment mounting, rack and enclosure setup, cable routing, labeling, grounding, and securing hardware.
• Conduct light general contracting work as needed to support installations, including basic electrical work, drywall modification or repair, conduit placement, enclosure creation, and wall or ceiling penetrations.
• Build, modify, or install protective enclosures, cabinets, racks, and mounting solutions for network and communications equipment.
• Verify connectivity and performance of Ethernet and fiber communication links using appropriate test equipment and troubleshooting methods.
• Support network equipment configuration, including IP addressing, VLANs, routing basics, switchport configuration, and device validation.
• Read and interpret site drawings, network diagrams, wiring diagrams, installation plans, and technical documentation.

Requirements

• Experience as a Field Service Engineer, Network Technician, Low Voltage Technician, Systems Installer, IT Infrastructure Technician, or similar hands-on technical role.
• Strong knowledge of Ethernet networking, including copper cabling, RJ45 termination, patch panels, switches, routers, IP addressing, VLANs, and basic network troubleshooting.
• Working knowledge of fiber optic communications, including single-mode and multi-mode fiber, LC/SC connectors, SFP/SFP+ modules, fiber patching, light levels, and fiber testing concepts.
• Experience installing and configuring networking equipment such as switches, routers, firewalls, wireless access points, media converters, and rack-mounted devices.
• General contracting experience, including basic electrical work, drywall work, equipment mounting, conduit routing, enclosure fabrication or installation, and site modification.
• Ability to use hand tools, power tools, cable testers, fiber testers, tone generators, multimeters, labelers, and other field installation equipment.

Qualifications

• US Citizen with TS SCI eligibility and ability to pass CI polygraph.
• GED and 10+ years of experience OR Associate's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Mechanical Engineering, Civil Engineering, Cyber Operations, Computer Networks, Cybersecurity, Information Security, and Information Assurance from an accredited university/college, and/or a Trade Certification/License.
• 4+ years of experience OR Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Mechanical Engineering, Civil Engineering, Cyber Operations, Computer Networks, Cybersecurity, Information Security, and Information Assurance from an accredited university/college.
• 2+ years of experience OR Master's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Mechanical Engineering, Civil Engineering, Cyber Operations, Computer Networks, Cybersecurity, Information Security, and Information Assurance from an accredited university/college.

Skills

• Network design.
• General tradesman skills (drywall, electrical, HVAC, plumbing).
• Understanding of construction sites and construction projects.

Benefits

• Employer-paid health insurance premiums (medical, dental, vision) for you and your family.
• Employer-paid short/long term disability insurance and basic life/AD&D insurance.
• 401K with a 4% employer contribution.
• Professional development reimbursement options available (training, certification, education, etc).
• Flexible and remote work policies for most positions.
• Flexible PTO and holiday schedule.