IT Field Engineer

Primary Responsibilities

• Supports and maintains various retail locations and corporate employees.
• Provides POS support/maintenance specializing in VeriFone Equipment (Ruby, Sapphire, SPP, etc.).
• Supports IT maintenance of back office equipment (PC hardware and software, Laser Printer, Handheld Scanner, etc.) and network equipment (LAN and WAN).
• Maintains and supports third-party equipment (Veeder Root ATG, money order machines, etc.) and fuel dispenser interfaces/fore-court controllers.
• Coordinates support processes for training and knowledge sharing.
• Develops and implements improvement programs and checklists for technology management at each site.
• Monitors unresolved tickets, follows up with assigned personnel, and communicates target dates to ensure customer expectations are managed.
• Partners with other IT teams to develop solutions or mitigation strategies for recurring issues and problems.
• Facilitates training of field technicians and coaches as needed.
• Maintains a focus on continuous improvement and the customer experience, ensuring a quality customer service experience and resolving customer concerns.
• Maintains a clean and safe work environment.
• Maintains confidentiality of all company, client, employee, and vendor information.
• Reacts productively to change.
• Performs other duties as assigned.

Qualifications

• High school diploma or G.E.D. equivalent.
• 4+ years of recent, prior professional work experience in a desktop support and/or helpdesk environment.
• VeriFone VASC Commander/Topaz/Ruby 2 Certification OR must complete certification as required post-hire.
• Good working knowledge of system hardware including, but not limited to, PC’s, printers, iPhones, iPads, and laptops.
• Local Travel Required: 75% (Company Car Provided).
• Valid Driver’s License.
• Prior experience in a retail environment.
• Prior experience supporting Point of Sale (POS) systems.
• Strong working knowledge of MS Office suite and Google Suite.
• Strong working knowledge of VeriFone Ruby registers and other various POS devices.
• Strong working knowledge of remote diagnostic tools such as RDP, VNC, and MS Remote Assistant.
• Ability to work effectively with others and to handle multiple tasks simultaneously.

About Us

Tri Star Energy is an industry leading, local, family-owned company with nearly three thousand employees and 175+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel distributors in the United States. Tri Star Energy has been recognized as one of Nashville’s top workplaces for many years and our retail brands, Twice Daily, Sudden Service, Little General, Southern Traders, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests. Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise and undergoing rapid transformation. Tri Star Energy is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. #SSC