IT Field Engineer

Duties & Responsibilities

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
• Implement alignment initiatives as directed by the CIO.
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Qualifications

• Minimum of 3 years’ experience within relevant IT field.
• Bachelor's degree in computer science, information sciences, or related field preferred.
• Experience with Microsoft servers, Office 365, Azure and VMware environments.
• Experience with server and network infrastructure.
• Experience with PowerShell scripting.
• Knowledge of small to mid-size business IT systems.
• Detailed oriented with strong documentation skills.
• Effectively communicate in a non-technical way to clients.