IT Field Service Engineer

About the role

As an IT Field Services Engineer, you will provide field-level technical support for end users across assigned locations, ensuring endpoint devices and systems operate efficiently with minimal disruption.

Key Position Details

Position: IT Field Services Engineer
Schedule: Full-Time | Day Shift (100% On-Site)
On-Call Requirements: 3–4 times per month
Compensation: $31.50 - $48.80/hour

Responsibilities

• Provide on-site and remote technical support to end users
• Install, configure, and maintain endpoint devices including PCs, printers, scanners, mobile devices, and telecommunications equipment
• Troubleshoot hardware, software, and connectivity issues
• Support desktop imaging, deployments, and upgrades
• Document issues and resolutions
• Participate in the on-call rotation

Experience

• 3–5 years of desktop support experience (imaging, troubleshooting, hardware support, remote user support)
• Experience with enterprise device management tools
• Strong communication, customer service, and organizational skills

Education

Bachelor’s degree in Information Technology or related field preferred, or equivalent experience

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certifications

Benefits & Perks

• Up to 160 hours (4 weeks) of paid time off annually
• Tuition Reimbursement up to $6,000 per year
• Free employee parking
• Employee discounts on services and activities
• Opportunities for professional growth and development
• 100% Employer Funded Pension Plan