IT Field Service Engineer

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements

Requirements

• 1 to 2 years of hands-on IT support experience in a desktop or field service environment
• Strong troubleshooting skills in Windows environments
• Experience supporting hardware, software, and peripheral equipment
• Ability to communicate clearly with non-technical users
• Ability to work independently in an on-site setting
• High school diploma or equivalent required
• Associate degree or higher preferred

Required Certifications

• Help Desk Institute (HDI) Certification or Service Desk Institute (SDI) Certification
• CompTIA A+
• ITIL v3 Foundation
• Plus one of the following:
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA Server+
  • Microsoft Certified Solutions Associate (MCSA) Windows 10 and/or Office 365
  • AppleCare Mac Technician

Security Requirements

• Must be a US Citizen
• Must be able to pass a Federal Background Investigation, obtaining and maintaining Public Trust suitability

Pay

Estimated Salary Range: $40,000-$45,000