IT Field Technician (Toledo OH)

Position Overview

The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.

Day-To-Day Duties and Responsibilities

• Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level
• Work with internal help desk to resolve customer issues after escalation from ticket submission
• Aid in installing and maintaining small to large network infrastructures
• Assist in protecting data, software, and hardware by coordinating, planning, and implementing network security measures
• Diligently and effectively communicate with clients, sales, and team members
• Focus on attentive customer service, centered on client satisfaction
• Offer recommendations, plans, and implementation of new technologies that move a client’s business forward
• Attend and engage in team meetings
• Maintain professional development requirements
• Record weekly time and expense reports inside of the PSA platform for work/travel performed as per policy
• Occasionally participate in on-call work based on team rotation

Minimum Qualifications

• Associate’s degree in information technology or related field
• Minimum 2 years of customer service/end user support
• Previous experience or classroom work related to IT field for at least 2 years
• Hands-on or classroom experience with Server 2012/2016/2019
• Excellent written and verbal communication skills
• Familiarity with Office 365/SharePoint
• Strong troubleshooting and critical thinking skills

Preferred Qualifications

• Certifications
• - CompTIA A+
• - CompTIA Network+ or equivalent networking fundamentals
• - Microsoft 365 Certified: Modern Desktop Administrator Associate
• - ITIL Foundation (for process understanding)
• - Optional but valuable: Security+, Apple ACSP, vendor-specific hardware certifications (HP/Dell/Lenovo)
• Technical Skills
• - Proficiency in Windows 10/11 support and device configuration
• - Experience supporting Office 365, Teams, Outlook, OneDrive
• - Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
• - Understanding of Active Directory, user provisioning, and group policies
• - Experience with hardware troubleshooting (laptops, desktops, printers, docks)
• - Skilled in using remote tools (ScreenConnect, TeamViewer, RDP)
• - Familiar with mobile device management (MDM), especially iOS/Android
• - Experience with ticketing systems such as ConnectWise or Autotask
• Client-Facing Skills
• - Strong verbal communication and professional appearance
• - Ability to work independently in the field while staying responsive to dispatch
• - Experience with customer onboarding, new workstation setup, and physical installs
• - Ability to clearly document work in a PSA and maintain real-time ticket updates

Benefits Overview

VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement

VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.