IT Field Technician

Role Summary

This position involves providing comprehensive technical support for hardware, software, and network systems within a dynamic environment. The role requires hands-on installation, troubleshooting, and maintenance of Windows 10 devices, communication technologies, and network infrastructure. The qualified candidate will collaborate closely with clients and team members to ensure seamless technology operations across multiple locations.

Responsibilities

• Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems.
• Install, configure, and troubleshoot Microsoft Office applications and other desktop software.
• Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting.
• Rack and stack equipment in technical environments to ensure proper setup and organization.
• Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios.
• Support mobile device management, including enrollment, application deployment, and updates on iOS platforms.
• Manage Active Directory user and computer objects, and implement Group Policy basics.
• Travel daily within West Texas using rental vehicles, with occasional overnight stays as needed.
• Document technical processes and incident reports accurately within service management systems.
• Communicate effectively with clients and team members regarding technical issues and solutions.

Qualifications

• 5-10 years of experience in field technical support, network installation, and troubleshooting.
• Strong customer service and communication skills.
• Proficiency in Windows 10, Microsoft Office, and software troubleshooting.
• Demonstrated experience with hardware installation and troubleshooting.
• Knowledge of LAN/WAN technologies, cable installation, and network communications.
• Experience with Cisco, Aruba, and Ubiquiti radio technologies is highly preferred.
• Familiarity with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is a plus.
• Valid driver’s license and ability to operate rental vehicles.
• Able to travel daily within West Texas, with flexibility for overnight stays.
• Availability to work on-site in Midland, TX.

Publishing Pay Range

This position offers a hybrid schedule, with time split between the office and remote work.