IT Field Technician

Responsibilities

• Provide exceptional customer service and support, ensuring timely resolution of IT-related issues.
• Perform installations, upgrades, and feature updates for Windows 10 and 11 operating systems.
• Manage Microsoft Office applications, including installation and troubleshooting.
• Conduct hardware installations and troubleshooting, ensuring systems are up-to-date and functioning efficiently.
• Understand and maintain network communications, including LAN/WAN technologies.
• Handle the racking and stacking of equipment and manage cable installations (Cat5, Cat6, Fiber, etc.).
• Support a variety of technologies, including Cisco/Aruba networking, VSAT, and Ubiquiti Radios.

Requirements

• 6+ years experience
• Strong customer service and communication skills
• Strong desktop skills, software troubleshooting skills
• Windows 10 and 11 Experience, upgrades, feature updates
• Microsoft Office Application Installation and Troubleshooting
• Hardware Installation and Troubleshooting
• Network communications understanding
• Experience with LAN/WAN technologies
• Racking and stacking equipment
• Cable installation (Cat5, Cat6, Fiber, etc.)

Preferred Skills

• Cisco/Aruba experience
• VSAT
• Ubiquiti Radios
• Microsoft SCCM/Intune
• Citrix (Workspace, Published Apps, Desktops)
• Mobile – iOS, enrollment, app deployment, iOS updates
• Active Directory – EUC concepts, user and computer object management
• Group Policy – basic understanding
• Configuring UPSs