IT Field Support Technician II

Responsibilities

• Travel regularly to store locations to provide on-site IT support, maintenance, and project execution
• Perform routine preventative maintenance on store systems, including POS hardware, endpoints, and peripherals, to ensure operational reliability
• Install, configure, upgrade, relocate, and decommission store technology equipment in alignment with operational standards
• Support new store openings, renovations, and closures, including full technology setup, transition, or removal
• Troubleshoot and resolve hardware, software, and connectivity issues in a live retail environment with a focus on minimizing downtime
• Work independently to assess technical issues, determine appropriate solutions, and execute tasks with minimal supervision
• Partner with store leadership and team members to deliver a professional, responsive, and Customer First support experience on-site
• Maintain accurate records of work completed, including asset tracking, issue resolution, and maintenance activities
• Ensure adherence to company standards, processes, and timelines when executing field work and projects
• Cook with The Fresh Market Team

Requirements

• Experience supporting retail technology environments, including POS systems and store infrastructure
• Experience with new store openings, remodels, or store closures
• Familiarity with preventative maintenance programs and asset lifecycle management
• Experience working in a distributed or multi-site support environment
• Technical certifications (e.g., A+, Network+, or similar)

Qualifications

• Travel regularly to store locations to provide on-site IT support, maintenance, and project execution
• Perform routine preventative maintenance on store systems, including POS hardware, endpoints, and peripherals, to ensure operational reliability
• Install, configure, upgrade, relocate, and decommission store technology equipment in alignment with operational standards
• Support new store openings, renovations, and closures, including full technology setup, transition, or removal
• Troubleshoot and resolve hardware, software, and connectivity issues in a live retail environment with a focus on minimizing downtime
• Work independently to assess technical issues, determine appropriate solutions, and execute tasks with minimal supervision
• Partner with store leadership and team members to deliver a professional, responsive, and Customer First support experience on-site
• Maintain accurate records of work completed, including asset tracking, issue resolution, and maintenance activities
• Ensure adherence to company standards, processes, and timelines when executing field work and projects
• Cook with The Fresh Market Team