IT Engineer (Common Services Automation Support)

About the role

Our Common Services Engineers design, develop, maintain, support, document, test, and/or debug new and existing software systems, applications, and/or technical infrastructure. This position offers a hybrid work location (onsite at Meridian Idaho campus and local WFH).

Requirements

Education must meet one of the following requirements:

• Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study or equivalent work experience (two years’ relevant work experience is equivalent to one-year college)
• Applicable certification(s) as defined by the leader + 2 years additional experience
• Associate’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study + 2 years additional experience

Qualifications

Required experience: 2+ years’ design or development of software applications, systems, technology infrastructure, or related experience to include:

• UI Path / RPA experience
• General knowledge of AI tools and functionality
• Working knowledge of Service Now, GitLab, Snowflake, Confluence, SharePoint, AWS, JIRA
• Troubleshooting technology problems, documenting solutions or escalating as necessary
• Managing user accounts and setting up new jobs in respective areas
• Ability to mentor and coach other engineers
• Familiar with Agile Methodology and SAFe

Responsibilities

• Engineer, configure, monitor, manage, and troubleshoot software systems, applications, and/or technical infrastructure
• Research, implement, monitor, manage, patch, and troubleshoot various systems, software, and/or technologies
• Monitor application performance by anticipating and correcting operational issues before occurrence
• Develop tools and/or scripts to support and improve current software, systems, or technology build and release process and continuous integration and delivery initiatives
• Automate software deployment processes and develop automation tools
• Ensure the integrity of the builds and artifacts
• Create test processes and procedures used to ensure that software operates within defined requirements
• Implement test plans, automation, and validation strategies
• Develop and maintain automated test scripts to reduce repetitive manual testing
• Participate in full development lifecycle including requirements analysis and design
• Write technical specifications based on conceptual design and stated business requirements
• Support, maintain, and document software functionality
• Analyze code to find causes of errors and revise programs
• Review solution performance and continually assess health of software, systems, and/or technologies
• Track and drive awareness to operational and technical risks

Pay

As of the date of this posting, the pay range is $96,183 to $144,275. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.

Benefits

• Paid time off, paid holidays, community service and self-care days
• Medical, dental, vision, and pharmacy insurance
• 401(k) matching and non-contributory plan
• Life insurance, short and long term disability
• Education reimbursement
• Employee assistance plan (EAP)
• Adoption assistance program
• Paid family leave program

We adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.