IT / Desktop Services Specialist

About the role

DCCA is a veteran-owned IT business specializing in providing innovative solutions to various government agencies and commercial enterprises since 1982. With over 40 years of experience, DCCA provides a broad range of IT services, helping organizations feel confident in their IT infrastructure. As an IT / Desktop Services Specialist, you will support Windows and Linux desktop and laptop systems, mobile devices, printers, and peripheral hardware in an enterprise environment.

Candidate must have an active TS/SCI clearance to be considered.

Responsibilities

• Provide Tier I, II, and III technical support for Windows and Linux desktop and laptop systems, mobile devices, printers, and peripheral hardware.
• Troubleshoot and resolve Windows and Linux operating system issues, Microsoft 365, Office applications, browsers, VPN, and common enterprise software issues.
• Install, configure, image, deploy, maintain, and upgrade Windows and Linux desktop and laptop computers.
• Perform software installations, updates, patch management, and operating system maintenance for Windows and Linux environments.
• Configure and troubleshoot Active Directory and Linux authentication services, including user accounts, permissions, security groups, and access controls.
• Support enterprise endpoint management solutions and Linux system administration tools where applicable.
• Collaborate with Windows, Linux, server, network, cybersecurity, and cloud teams to resolve cross-functional technical issues.

Tier II Expectations

• Perform advanced troubleshooting of Windows and Linux operating systems, enterprise applications, network connectivity, and endpoint management solutions.
• Support Windows and Linux workstation imaging, deployments, configuration management, and lifecycle maintenance.
• Mentor Tier I technicians and assist with incident resolution.

Tier III Expectations

• Resolve complex Windows and Linux operating system issues requiring advanced diagnostic skills.
• Perform root cause analysis, system optimization, performance tuning, and implement permanent corrective actions.
• Support enterprise Windows and Linux infrastructure projects, operating system upgrades, automation efforts, and process improvements.
• Develop technical documentation and serve as the primary technical escalation resource for desktop support teams.

Requirements

• 4–25 years of experience in IT or related field.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience providing desktop support in an enterprise environment.
• Working knowledge of:
  • Microsoft Windows 10/11
  • Microsoft 365
  • Active Directory
  • TCP/IP networking
  • DNS/DHCP
  • VPN technologies
  • Printer and peripheral support
  • Hardware diagnostics and repair
• Experience using enterprise ticketing systems such as ServiceNow, Jira, or similar.
• Excellent troubleshooting, analytical, organizational, and customer service skills.
• Strong written and verbal communication skills.

Physical Requirements

• Ability to lift and transport computer equipment up to 40 pounds.
• Ability to crawl under desks, install hardware, and work in server rooms or office environments as needed.
• Ability to sit, stand, and walk for extended periods.

Preferred Qualifications

• Experience supporting Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
• Experience with PowerShell scripting or automation.
• Experience supporting Azure Active Directory (Microsoft Entra ID).
• Experience with virtualization technologies.
• Experience in government, DoD, healthcare, financial, or other highly regulated environments.
• Familiarity with ITIL best practices.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation

Benefits

DCCA offers a comprehensive benefits package designed to support your career growth and well-being:

• Healthcare: Comprehensive medical, dental, and vision plans.
• Retirement Plans: Flexible 401(k) options.
• Paid Disability and Life Insurance: Financial protection programs.
• Employee Assistance Programs: Support for personal and professional challenges.
• Paid and Unpaid Leave Programs: Including vacation, sick leave, and family care.
• Education Assistance: Support for continuing education and certifications.
• Wellness Initiatives: Programs to promote health and work-life balance.
• Competitive Compensation: Annual salary reviews to ensure equitable and industry-competitive pay.
• Growth Opportunities: Upskilling programs, recertification support, and professional development.
• Inclusivity: A culture of respect, equity, and opportunity, supported by business resource groups.
• Mission-Focused Work: Opportunities to work on innovative projects in defense, health IT, and other impactful sectors.

Pay

The proposed salary range for this position in Colorado is $74,000 – $236,000. The final salary will be determined based on various factors, including experience, skills, and qualifications.