Desktop Systems Specialist

About the role

FormFactor is seeking a Desktop Systems Specialist to help enable business success by delivering reliable, customer-focused technology support to employees at our Beaverton campus and remote locations worldwide. This role serves as a key member of the IT Operations team, providing technical support for endpoint devices, collaboration technologies, user productivity tools, and workplace computing environments. The ideal candidate combines strong troubleshooting skills with a customer-first mindset and enjoys solving technical challenges that improve employee productivity. Operating with a moderate level of independence, this individual will manage support requests, contribute to endpoint management initiatives, maintain technology standards, and partner with other IT teams to ensure secure, efficient, and scalable technology services. This position requires regular on-site presence at FormFactor's Beaverton campus to support daily business operations. Work may be performed in office, engineering, laboratory, manufacturing, warehouse, and cleanroom environments as business needs require. Ability to lift, transport, install, and move IT equipment weighing up to 40 pounds. Occasional travel to other FormFactor locations may be required.

Responsibilities

• Provide advanced technical support for desktop and laptop systems, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN connectivity, multifactor authentication (MFA), printers, peripherals, mobile devices, and common business applications.
• Respond to and resolve incidents and service requests while maintaining service level objectives and delivering a high-quality user experience.
• Troubleshoot moderately complex hardware, software, operating system, and connectivity issues, identifying root causes and implementing sustainable solutions.
• Manage support activities for local and remote employees across multiple locations and time zones.
• Image, configure, deploy, maintain, troubleshoot, and retire desktop and laptop systems using enterprise management tools.
• Support device refresh programs, workstation upgrades, hardware replacements, and endpoint standardization initiatives.
• Manage endpoint provisioning through Microsoft Intune, Windows Autopilot, and other approved management platforms.
• Coordinate warranty repairs, vendor support activities, and equipment replacement processes.
• Provision, modify, and support user accounts, security groups, shared resources, and access permissions using Active Directory