Desktop Services Specialist

Responsibilities

• Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals.
• Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory.
• Troubleshoot client server connectivity and permissions.
• Complete special projects and additional responsibilities as needed.
• Provide recommendations for hardware improvement/repairs.
• Accurately document Service Desk ticket status and resolution.
• Fulfills all compliance responsibilities related to the position.

Qualifications

• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
• Knowledge of modifying computer objects within Active Directory.
• Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
• Superior customer facing skills including ability to develop “trusted advisor” relationship with end users.
• Methodical approach to problem solving and resolution.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to operate with minimal supervision.
• Ability to manage time effectively, set priorities appropriately, schedule calls.
• Ability to maintain professional demeanor under stress.
• Ability to operate within customer standard operating procedures.
• Ability to document technical support of resolutions, processes, and procedures.

Skills

• Understanding of Citrix based technologies.
• Understanding of Mobile Device Management.
• Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP.

Company

Nuvance Health