Desktop Systems Specialist

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule only if present. The posting includes "What’s in it For You?" which includes benefits, hybrid work model, flexibility, career development, benefits, culture, social impact, etc. Also includes pay range. No explicit schedule. So we will have sections: About the role (maybe from first paragraph?), Responsibilities (Key Responsibilities), Requirements (Required Qualifications and Preferred Qualifications maybe combined?), Benefits (What’s in it For You? plus additional benefits details), Pay (compensation range). No schedule. We must not repeat job title as heading. Use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end; we should remove that. Also remove "About Us" maybe? The instruction: include a section ONLY when posting has real, specific content for it. About Us could be considered "About the role"? The posting includes "About Us" after benefits; but we already have "About the role" maybe from initial description. The "About Us" is more about company; could be considered part of "About the role"? Probably we can incorporate that into About the role section? But we should not duplicate. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can have About the role section containing the initial description: "Thomson Reuters is seeking a Desktop Systems Specialist..." etc. Also maybe include "About Us" content? It's not about the role but about company; but we could include as part of About the role? Might be considered extra but not required. Safer to include only the role description. The "About Us" could be considered boilerplate? It's not EEO but still generic company description. Might be considered not required but could be kept. However instruction: "Prefer a few substantive sections over many thin ones." So we could combine About the role and About Us into one About the role section? Might be okay. But we need to preserve ALL substantive information; we cannot drop company description if it's substantive. However it's not about the role; but it's still part of job posting. The instruction says "include a section ONLY when the posting has real, specific content for it". About Us is specific content. So we could have a section "About the company" but not listed as allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must map content to those headings. About Us could go under About the role? Might be stretching but acceptable. Or we could omit About Us as not fitting any allowed heading; but then we would be dropping substantive info, which violates "Preserve ALL substantive information". So we need to incorporate it somewhere allowed. Probably best to put under About the role. Similarly, "Social Impact" etc could go under Benefits or maybe under About the role. We'll put under Benefits. Now we need to extract lists. Responsibilities: bullet list under Key Responsibilities. We'll convert each sentence to

• . Requirements: we have Required Qualifications and Preferred Qualifications. Could combine into Requirements section with sublists? But we must use
  • for any list of duties/requirements/benefits. Could have two subheadings? Not allowed; only headings are the specified ones. Could embed paragraphs with bold? Not allowed. We could just list all qualifications (both required and preferred) as a single list, but we might lose distinction. However we can keep distinction via prose: maybe a

    stating "Required Qualifications:" then list, then another

    "Preferred Qualifications:" then list. That's acceptable: we are not using headings for those sub-sections. The instruction: Use

    • for any list of duties/requirements/benefits. So we can have paragraphs introducing the list, then the list. Similarly for Benefits: we have many benefits described in paragraphs. We'll create a
      • list of benefits items. Pay: we have compensation range: $56,700 USD - $105,300 USD. Also mention annual bonus eligibility. We'll put in

        . Schedule: not present, so omit. Now we need to strip boilerplate: EEO statement, accommodation request, fraud warning, etc. Also remove "Learn more on how to protect yourself from fraudulent job postings here." etc. Also remove "More information about Thomson Reuters can be found on thomsonreuters.com". Also remove "As a global business..." etc? That's part of About Us maybe; we keep some. We need to ensure we don't include duplicated lines. Let's craft HTML. First, About the role section: combine initial paragraph plus maybe About Us description. Initial paragraph: "Thomson Reuters is seeking a Desktop Systems Specialist to provide responsive, customer-focused technical support to colleagues across the AMERS region. Based in our Minnesota office, you will be part of a global support organization that helps ensure employees have reliable, secure, and effective workplace technology. The Desktop Systems Specialist will troubleshoot common end-user hardware, software, access, and device issues. You will support Windows and macOS devices, basic mobile-device needs, collaboration tools, and other standard workplace technology. This is a hands-on support role for someone who enjoys solving problems, helping customers, and learning new technologies. You will resolve support tickets, prepare and deploy equipment, maintain accurate inventory records, update support documentation, and partner with other IT teams when an issue requires escalation." Then we could add About Us description: "Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them." We'll keep that as prose. Now Responsibilities: list each bullet from Key Responsibilities. Let's extract: - Provide onsite and remote technical support for end-user hardware, software, access, and connectivity issues. - Monitor the Helpdesk or Service Center queue and respond to incidents and service requests within established service expectations. - Troubleshoot Windows and macOS laptops, desktops, monitors, docks, printers, peripherals, and standard productivity applications. - Configure, deploy, replace, and recover end-user devices in accordance with established processes. - Provide basic support for mobile devices, including setup, enrollment, access, and common troubleshooting. - Assist with basic user-account, access, and device-management requests in Microsoft Entra ID, Intune, or similar enterprise tools. - Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and related services. - Maintain accurate hardware and software inventory records, including equipment assignments, returns, and lifecycle updates. - Provide basic onsite support for conference rooms, meeting technology, and audiovisual equipment. - Escalate more complex technical issues to the appropriate infrastructure, security, network, application, or support teams. - Participate in technology projects, such as device refreshes, equipment deployments, office moves, and software rollouts. - Create and update knowledge-base articles, support documentation, and standard operating procedures. - Identify recurring issues and share recommendations to improve support processes, documentation, or customer experience. - Deliver professional, empathetic, and customer-focused support to colleagues with varying levels of technical experience. Now Requirements: Required Qualifications list: - 2+ years of experience in desktop support, IT service desk, field services, technical support, workplace technology, or a related role. - Experience supporting Windows and macOS devices in a business, education, or enterprise environment. - Experience troubleshooting common end-user hardware, software, peripherals, printers, connectivity, and productivity-application issues. - Familiarity with ticketing systems and documenting technical issues, troubleshooting steps, and resolutions. - Basic familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. - Basic familiarity with user-account or device-management tools, such as Microsoft Entra ID, Azure Active Directory, Microsoft Intune, or similar platforms. - Experience preparing, configuring, deploying, or supporting laptops and other end-user equipment. - Strong customer-service, written communication, and verbal communication skills. - Strong problem-solving skills and the ability to follow established processes, troubleshoot methodically, and escalate issues when needed. - Ability to manage multiple support requests and work effectively both independently and as part of a team. - Ability to work from the Minnesota office and provide onsite support as required. Preferred Qualifications list: - Experience supporting iOS or Android devices in a business environment. - Familiarity with mobile-device-management or endpoint-management tools, such as Microsoft Intune. - Experience supporting conference-room or video-conferencing technology, including Microsoft Teams Rooms, displays, cameras, microphones, or related equipment. - Experience with device imaging, Windows Autopilot, Apple device enrollment, or comparable deployment processes. - Familiarity with ServiceNow or another IT service-management platform. - Basic knowledge of networking concepts, such as Wi-Fi, VPN, and connectivity troubleshooting. - Experience maintaining IT asset inventory or supporting hardware lifecycle processes. - Experience creating or updating knowledge-base articles, end-user guides, or support documentation. - Relevant entry-level certifications, such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals, are beneficial but not required. We'll present Required Qualifications paragraph then list, then Preferred Qualifications paragraph then list. Benefits: extract from "What’s in it For You?" and later benefits details. Paragraphs: - Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together,