IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does not convey eligibility to be converted to the Competitive Service. It is a Professional Work Category role at the Full Performance Work Level within the CES Occupational Structure, located in the DISA Cyber Security Division/Cyber Security Operations Branch.

Responsibilities

• Assists customers and resolves complex issues with minimal business disruption.
• Develops and manages customer support policies, procedures, and performance requirements.
• Leads rapid response teams in response to customer service problems resulting from catastrophic events.
• Analyzes and resolves a complete range of problems within the scope of the activity operations and refers operational problems.
• Develops, updates, and maintains a comprehensive database of technical and corresponding resolutions.
• Evaluates and reports on new tools and trends in the customer support field.
• Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and Residential Qualification requirements overall in 12 months.
• May be subject to initial and random drug testing for this position, if applicable.
• This is a Mission Essential Position; the incumbent may be subject to varying work shifts and work shift rotations for mission support requirements of 7 days a week, 24 hours a day, if required by upper management.
• Some travel may be required in accordance with the Joint Travel Regulations.
• This position requires a Secret/Non-Critical Sensitive (S/NCS) security clearance.

Qualifications

To qualify for this position, you must meet the following requirements:

• Attention to Detail: Experience reviewing your own information technology-related work or data and being asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
• Customer Service: Experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services tailored to meet customer needs.
• Oral Communication: Experience briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including communicating technical information to a non-technical audience.
• Problem Solving: Experience identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide potential solutions.

Qualifying Experience for GG-12: Your resume must describe at least one year of experience demonstrating the competencies necessary for immediate success in the position. Experience refers to paid or unpaid experience, including volunteer work and military service, equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience includes:

• Experience accessing information technology (IT) policies and developing IT policy for application in an organization.
• Applying project management and financial management principles.
• Briefing leadership on financial and operational recommendations to increase efficiency.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

There is no substitution of education for the qualifying experience at the GG-12 grade level.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on specific benefits offered.

Additional Information

• This position is in the Excepted Service and does not convey eligibility to be converted to the Competitive Service.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• You may be required to serve a 3-year Probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.
• Telework availability will be based upon mission requirements and supervisory determination.
• Individuals tentatively selected for drug-testing designated positions will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• This position is covered under DoD Manual 8140, subject to future Cyber Workforce requirements.
• This position has been designated as "Mission Essential." The incumbent will be required to report to work or relocate to a new duty location within the United States during local/national emergencies.
• Employee is subject to recall or call-back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
• Veterans' Preference will be applied to preference-eligible candidates in accordance with procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."