IT Customer Service

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. We provide an inclusive, engaging environment designed to empower employees and promote work-life success.

About the role

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This role offers ample opportunities for professional growth and learning new technologies.

Responsibilities

• Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
• Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
• Provide direct front-end support to users, first-level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
• Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
• Support ongoing projects to replace or upgrade existing IT equipment as required
• Assist with RMF and ICD 503 compliance as required by security
• Utilize excellent written and verbal communication skills at all levels of the organization
• Ability to travel between L3Harris facilities within the Rochester area

Requirements

• Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
• Security+ CE or any DoD 8570 IAT Level I or higher approved certification
• Bachelor’s Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience

Skills

• Experience with Wyse Management Suite
• Active Directory and GPO management experience
• Experience with Microsoft Exchange
• Knowledge of basic networking concepts and working principles
• Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
• Network certification a plus

Pay

In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

Schedule

9/80 (Every other Friday off)