IT Tech Support
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes, and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium, and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems, and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
IT Support Technician
Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures.
Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership.
Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements.
Key Responsibilities
Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning.
Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks.
Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching.
Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests.
Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor.
Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware.
What We’re Looking For
Experience: 1–3 years of technical support experience in a warehouse, production, or high-volume environment.
Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands.
Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals.
Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels.
Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision.
Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement.
What We Offer
Consistent, set schedule!
Competitive pay (we leverage market data).
Employee stock purchase plan.
PTO + paid holidays.
Medical, dental, vision, 401k, life and disability insurance offered.
DOTS Values
Delivering an exceptional customer experience
Openly giving and receiving feedback
Teaming up to make thredUP a success
Striving for excellence
Equal Opportunity Employer
We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.