IT Technical Support

Job Responsibilities

• Maintains desktop systems, printers, and other peripheral devices.
• Provides help desk support and technical assistance to users, escalating issues when necessary.
• Buils and maintains current images for PCs and laptops.
• Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.
• Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
• Reviews audit and security logs for compliance and security purposes.
• Maintains PC patching at recommended support levels.
• Reviews backups to confirm they are up-to-date.
• Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.

Requirements

• 2+ years of IT support experience.
• Experience providing support for Microsoft Office Suite.
• Knowledge in using network monitoring and diagnostic tools.
• Familiarity with working alongside an IT assets management solution.

Preferred

• A degree in Personal Computing.

Pay & Benefits

This position offers an hourly compensation ranging from $21.00 to $28.00, based on experience and education. Deringer provides comprehensive health, dental, and vision plans, as well as many excellent voluntary health and wellness benefits. Additionally, we offer generous paid time off, including paid holidays, and promote flexibility in your work environment to ensure a positive integration of work and life.