IT Technical Support

About the role

The IT Technical Aid provides basic support services and assistance within a centralized IT organization. Responsibilities include identifying, tracking, documenting, researching, and resolving IT-related issues, supporting IT professionals with systems testing and production work, and assisting with the installation, configuration, maintenance, and troubleshooting of various IT devices.

Responsibilities

• Support systems customers and/or departmental staff for a variety of IT-related issues
• Escalate high priority issues as required
• Perform routine systems testing and production work, including validating user manuals, procedures, and other instructional materials
• Work on medium size office grade printers and high-speed commercial printers as needed
• Absorb and lift office supplies and equipment of up to twenty pounds
• Assist in the installation, configuration, maintenance, and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling, and other hardware

Requirements

• Knowledge and experience in customer service
• Decision making skills
• Organizational awareness
• Problem-solving abilities
• Oral communication, speaking, and writing skills
• Experience in diagnosing scanner, printer, laptop, desktop, and tablet issues
• Experience using and setting up iPhones and MFA
• Knowledge of imaging and SCCM use
• Knowledge of Microsoft Suite and Microsoft SurfaceBooks

Skills

• High school diploma
• A+ and Net + certification preferred

Additional Information

Required to drive to 6 locations: Norwalk, Panorama City, Downtown LA, EL Monte, Torrance, Baldwin Park. Apply Now. Please send your resume and any additional information to our recruitment team at recruitment@nexlogica.com. View All Positions.