IT Support Tech

Job Functions

• Troubleshoot/repair hardware and software within a networked environment
• Setup and Configure Windows computers and peripherals
• Build images for desktops, laptops, and tablets
• Answer phone calls from users requiring assistance
• Manage tasks through the Service Desk Plus ticketing system
• Create the computer images and manage the imaging process
• Setup and configure smart phones
• Troubleshoot data transmissions from technicians in the field
• Malware and virus remediation on end user workstations
• Maintain a database of IT assets
• Determine long term strategies for the end using computing environment
• Aid the Systems Administrators with security planning and implementation
• Configure and troubleshoot all computer hardware and software issues
• Resolve issues in person, by phone, or using remote assistance applications
• Install/analyze software applications
• Perform preventative maintenance such as operating system and virus patches on servers and end-user workstations
• Other duties as assigned

Qualifications

• Thorough knowledge of Microsoft Windows Operating Systems and Microsoft Office
• Knowledge of Windows Server Operating Systems
• Windows Patch Management Process knowledge using Manage Engine Desktop Central
• Working knowledge of Active Directory
• Manage Engine AD Audit UPS World Ship knowledge
• Excellent telephone demeanor
• Experience with the Android operating system
• Experience with iPhones and iPads
• Experience working with a wireless carrier
• Ability to prioritize tasks and perform duties efficiently
• Exceptional troubleshooting skills required
• Exceptional communication skills, both written and verbal
• Two-year Associate Degree in Information Systems or equivalent
• Past experience working in a corporate networked environment
• Ability to lift 40 pounds
• Zscaler WebEx and Teams knowledge a plus
• Experience with NetSuite
• A+ Certification a plus
• ITIL certification a plus