IT Tech Support

Location: Foster City, CA (100% Onsite)

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Requirements

• Experience with deskside and basic troubleshooting skills including hardware, software, printing, networking, and file shares
• Knowledgeable in macOS and iOS systems, Windows 7 and 10 experience
• Ability to resolve Windows 7/10 and macOS operating system issues and errors
• Proficient in the latest Microsoft Office Applications (Office 365)
• ServiceNow or related ITSM ticketing tool experience
• Printer and scanner support
• Knowledgeable in customer infrastructure support
• Mobile device support experience
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation
• Some experience with support and administration of network phones (VoIP system)
• Understanding of Symantec Virus Scan software
• Ability to lift up to 50 lbs. when moving electronic equipment
• Great customer service skills
• Ability to multi-task and work as a team player
• Fluent in both Spanish and English
• Technical degree or equivalent end-user supporting experience

Responsibilities

• Provide hardware/software support services to onsite clients including break/fix deskside support, PC staging, asset management, software installation, PC troubleshooting, printer support, and process remedy ticket requests
• Perform compliance tasks, account management, and provide end-user support
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from the PC to the network

Pay

Salary range: $50,000–$57,500 yearly, depending on experience and qualifications. Eligible for Cognizant’s discretionary annual incentive program, based on performance.

Benefits

• Medical, dental, vision, and life insurance
• Paid holidays plus paid time off
• 401(k) plan and contributions
• Long-term and short-term disability
• Paid parental leave
• Employee Stock Purchase Plan