Customer Service/IT Support

Contract-to-hire W2 position in Chino Hills for a global electronics company. Hourly rate up to $21.

About the role

This position focuses on customer service with some basic product troubleshooting. Ideal candidates have at least one year of strong customer service or tech support experience, preferably in a call center environment.

Responsibilities

• Represent the company via phone, email, and chat for specified customer types within the call center.
• Respond to prospective customers via phone, email, and chat professionally within specified timelines, providing product information and sales opportunities.
• Assist end users with basic product troubleshooting, accessories and parts store inquiries, service warranty claims, and the RMA process.
• Capture customer information, issues, and troubleshooting steps for processing warranty returns or exchanges.
• Assist customers with purchases or capture sales opportunities using Salesforce software based on customer needs.
• Listen to understand and isolate customers' needs; collect necessary information to determine the course of action for enterprise accounts efficiently.

Requirements

• High school diploma; BA in Computer Science, Information Technology, or related field preferred.
• 1 year of experience in customer service; technical environment experience preferred.
• Experience with inbound and outbound calls, handling all types of customer inquiries, returns, and diffusing escalated calls; call center experience preferred.
• Strong written and verbal communication skills.
• Basic knowledge of troubleshooting electronics, such as settings, installations, and various display cable types and connections, is preferred.
• Bilingual in Spanish or French is a plus.