IT Tech Support

About the Role

The IT Technical Support Specialist supports Uniti’s internal customers and handles software installations, removals, configuration, and connectivity. The role requires addressing complex hardware, software, and network issues in a fast‑paced environment while delivering outstanding customer service and professionalism.

Responsibilities

• Resolve internal Uniti customer computer issues, including software installations, removals, configuration, and connectivity.
• Address general IT‑related issues and resolve tickets in a timely fashion according to department SLA.
• Work independently from the IT ticketing system as assigned.
• Document steps taken for resolutions.
• Engage other Uniti teams when necessary to resolve issues.
• Proactively identify problems and find resolutions.
• Communicate complex technical issues to non‑technical customers.
• Maintain attention to detail, organizational skills, and excellent written and verbal communication.
• Provide outstanding customer service.
• Participate in projects, overtime, and travel as required.
• Maintain a valid driver’s license.
• Perform other duties as assigned.

Requirements

• Associate’s degree in a technical field (or equivalent combination of education and experience).
• Five (5) years of directly related experience, or a Bachelor’s degree may substitute for some experience as deemed appropriate.
• Strong problem‑solving abilities for hardware, software, and network issues.
• Excellent customer‑service orientation and professionalism.
• Effective written and verbal communication skills.
• Ability to work in a small‑group environment.

Physical Demands

• Standing: occasional (0‑33%)
• Walking: occasional (0‑33%)
• Sitting: continuous (67‑100%)
• Bending: occasional (0‑33%)
• Crouching: occasional (0‑33%)
• Pushing/Pulling: occasional (0‑33%)
• Carrying: occasional (0‑33%)
• Reaching above head: occasional (0‑33%)
• Lifting/Lowering >1‑15 lb: occasional (0‑33%)
• Repetitive hand action: medium
• Fine manipulation: frequent (34‑66%)
• Hearing: continuous (67‑100%)
• Near vision: continuous (67‑100%)
• Far vision: occasional (0‑33%)
• Peripheral vision: occasional (0‑33%)
• Equipment used: computer, printer, telephone, basic office supplies, copier.

Benefits

• Medical, Dental, and Vision insurance plans
• 401(k) plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life insurance plans
• Educational Assistance Plan

Pay

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.