Customer Service/Tech Support
ibex · Charleston, WV · 3 wk ago
Information TechnologyFull-time
About the role
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
Responsibilities
- Answer billing and general account questions from customers and potential customers via phone
- Sign up new customers and provide answers to service inquiries
- Execute changes to existing customer accounts, process plan upgrades/downgrades
- Resolve questions and open tickets to escalate issues as needed
- Follow up with internal employees and external customers to resolve issues
Qualifications
- Results driven, multitasking, able to balance multiple customer issues to completion
- Closing support tickets in a timely manner and with a satisfactory customer resolution
- Able to keep step with a fast-paced environment and maintain a positive attitude
- Excellent written and verbal communication skills
- 1-year experience providing customer service, face to face or over the phone
- 25 WMP Typing speed
- Must be 18 years or older