IT Customer Support - Journey

About the role

The Washington State Patrol is seeking a Mobile Office Platform (MOP) System Support Technician to join their team. This position is ideal for a self-starter with strong leadership skills and a desire for career growth.

Responsibilities

• Ensure hardware and software issues are handled expeditiously to minimize user downtime.
• Schedule the replacement of computers through the Standard Technology Replacement (STR) process with Troopers and Sergeants.
• Install and configure MOP system hardware and software in patrol vehicles.
• Perform setup and configuration of MOP system hardware and software.
• Coordinate and schedule new installations with Field Operations Bureau (FOB) personnel.
• Using advanced administrative rights, configure, troubleshoot, and install updated applications and operating systems on all mobile devices within a geographic area.
• Modify software, firmware, and hardware to ensure installed devices operate as expected and are not in conflict with each other.
• Conduct Standard Technology Replacement (STR) on schedule to ensure MOP components do not fall outside of warranty.
• Troubleshoot and correct issues with MOP hardware and software.
• Analyze and troubleshoot hardware, software, and network issues.
• Respond to trouble calls to correct issues with MOP hardware and software.
• Conduct troubleshooting and diagnostics of MOP equipment.
• Resolve customer technical support issues directly, or coordinate the resolution of issues with other technical staff.
• Provide general technical support.
• Ensure complete and accurate WSP technology asset inventory is maintained.

Qualifications

• Required Qualifications: An Associate's degree or higher in Computer Science, Information Technology, or closely related field OR completion of a two-year accredited vocational training program in information technology or related program.
• Working experience at the journey level (typically obtained through 4 to 6 years as an IT professional) may be substituted for education year for year.
• Demonstrated skill with one year journey-level experience (typically obtained through 4 to 6 years as an IT professional) in the support and use of the following technologies/software in an enterprise organization:
• Microsoft Windows operating systems
• Microsoft Office products
• Wireless connectivity
• Air card connection to cellular networks
• Virtual Private Networks

Benefits

The Washington State Patrol offers a comprehensive benefits package including medical, dental, and basic life insurance, a medical flexible spending account, basic life and long-term disability insurance, dependent care assistance, auto, boat, home, and renter insurance, and the Washington Employee Assistance Program. The Public Service Loan Forgiveness Program is also available for eligible employees.

Pay

The salary range for this position is TBD. For more information on benefits and compensation, please refer to the job posting.

Schedule

This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to the location. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.