IT Support

Essential Duties and Responsibilities

• Respond to user requests for support
• Maintain and routinely service all hardware and software
• Hardware, software, network and OS installations and repair
• Troubleshoot software, hardware and network problems
• Inventorize computer and network hardware/software
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
• Perform routine audits of all systems and all departments to investigate and repair any potential problems
• Maintenance of phone systems (analog)
• Provide training to users as they come aboard and/or new applications as they are inducted
• Maintain open communication and positive working relationship with staff
• Support Park Applications, Operating Systems, MS Office and other programs
• Perform other duties/projects as assigned

Qualifications

• Must be at least 18 years of age
• Experience in the field of information systems
• Computer skills including Microsoft Office, basic networking and POS concepts
• A basic understanding of computer network cabling and network file and print services
• Ability to prioritize tasks and efficiently manage time
• Strong oral and written communications skills in English
• Ability to respond effectively to inquiries or complaints
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to bend, lift, carry and perform other duties involved in installing and checking hardware

Physical Requirements

• Must be able to sit, stand, or walk for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds

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