IT Support

About the role

Contract position based in Verona, California. Fully onsite, Monday through Friday with occasional overtime or weekend support required.

Top skills: 2–4 years of IT support experience (remote and hands‑on), Windows and Microsoft 365 troubleshooting, hardware support (imaging, deployment, break/fix).

Responsibilities

• Provide first‑level technical support for hardware, software, network, and account‑related issues.
• Deliver onsite support for desktops, laptops, printers, mobile devices, and peripherals.
• Perform basic troubleshooting and escalate complex issues to L2/L3 teams as needed.
• Create, update, and close tickets within the ITSM system.
• Support user onboarding and offboarding, including device setup and account provisioning.
• Assist with password resets, access requests, and MFA support.
• Maintain inventory of IT equipment, including asset tagging and tracking through ServiceNow, Tanium, and spreadsheets.
• Install and configure standard applications and security tools.
• Provide conference room, meeting, and AV support.
• Follow established SOPs, knowledge base articles, and escalation procedures.
• Deliver excellent customer service and clear communication to end users.
• Coordinate laptop shipments for new hires and return equipment recovery for offboarded employees.
• Support onsite meetings, executive events, town halls, and conference room technology.
• Document troubleshooting steps and resolutions within ServiceNow tickets.

Requirements

• 3–4 years of experience in a Service Desk, Help Desk, or Desktop Support role.
• Strong knowledge of Windows and/or macOS environments.
• Strong knowledge of Microsoft 365 / Office 365.
• Basic networking concepts (DNS, DHCP, Wi‑Fi).
• Ticketing systems (ServiceNow, Tanium).
• Bomgar experience.
• Experience troubleshooting hardware and software issues.
• Strong communication and customer service skills.
• Ability to work independently and manage priorities effectively.
• Ability to work onsite Monday through Friday.
• Availability for occasional overtime or weekend support.

Preferred qualifications

• Hardware imaging and deployment experience.
• Asset management and inventory tracking experience.
• AV and conference room support experience.
• Experience supporting executive users.
• Knowledge of onboarding/offboarding processes.

Pay

$28.00 – $32.00 per hour. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job‑related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Fully onsite, Monday through Friday. Occasional overtime or weekend support may be required.

Application deadline

October 23, 2026.