IT Support

Contact: Utkarsh Singh - call: 2482133604 / email: [email protected]

Location: Wendell, NC (Onsite)

About the role

Stefanini Group is hiring an IT Support specialist to provide onsite technical support in Wendell, NC. Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises worldwide.

Responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers, and workplace technology.
• Serve as one of the IT point of contact for employees, delivering exceptional customer service and timely issue resolution.
• Image, configure, deploy, and re-image laptops and workstations.
• Troubleshoot and resolve hardware, software, operating system, and Microsoft 365 issues.
• Support employee onboarding and offboarding, including device setup, deployment, and recovery.
• Maintain IT asset inventory and ensure availability of PCs for new users and PC refreshes.
• Support conference room technology and collaboration tools.
• Assist with local IT projects, technology refreshes, office moves, and equipment upgrades when necessary.
• Provide occasional support for technology utilized in manufacturing environments.
• Take ownership of issues from start to finish, demonstrating a proactive, “get it done” attitude and commitment to delivering results.
• Support end-user computing, device lifecycle, M365, onboarding/offboarding, asset management, conference room technology, and general site IT support activities.

Skills

• Strong customer service skills.
• Ability to operate independently onsite.

Schedule

Work Hours: Monday–Friday, 40 hours per week.