IT Support

Responsibilities

• Provide desktop and technical support for Mac and Windows environments
• Troubleshoot hardware, software, email, and application issues
• Respond to and resolve end-user technical support requests
• Aid with workstation setup, configuration, and maintenance
• Sustain operating systems, desktop applications, and related technologies
• Deliver excellent customer service while communicating technical solutions clearly
• Collaborate with team members to resolve complex technical issues
• Document support activities and resolutions

Requirements

• College Degree
• Data processing training, computer operations training, or relevant technical experience
• 3–5 years of experience providing customer service in a technology-focused environment
• Experience troubleshooting both Mac and Windows systems
• Experience supporting email and desktop applications
• Knowledge of hardware, software, operating systems, and computer applications
• Basic understanding of network protocols
• Strong troubleshooting and problem-solving abilities
• College degree strongly preferred
• Previous experience supporting Harvard University or another higher education institution
• Excellent written and verbal communication skills
• Demonstrated ability to work effectively in a team environment
• Strong service-oriented mindset and customer-focused approach

Pay

$40/hr

Schedule

To be determined by the client; no end date has been provided.