IT Support

Responsibilities

• Install desktop operating systems.
• Configure and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Gather support issues information and analyze the symptoms and figure out the underlying problem.
• Escalate helpdesk requests to tier 2 and tier 3 personnel.
• Aid students, faculty, and staff with access to IT services provided.
• Create student accounts before each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• Perform other duties as assigned.

Qualifications

• AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply).
• 0-5 years previous experience as a consumer support technician.

Skills/Abilities

• Excellent customer service skills.
• Excellent oral and written communication skills.
• Detail oriented.
• Ability to lift 5-25 pounds safely.

Benefits

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.