IT Coordinator - Temple University

Job Responsibilities

• Identify, diagnose and seek support/repair/replacement in cases of technology disruptions or failures and documentation of same
• Review, verify and report application defects thru support channels to resolve issues
• Comfort in conducting meetings, user training(s), demos and address an audience
• Support in creating event notes and documentation of unique situations
• Take initiative, work independently and collaborate with others with a flexible schedule, prioritize multiple projects simultaneously
• Coincide with differing vendors and technicians in both event and support situations
• Show strong Organizational skills and attention to detail
• Show an understanding of the production attitude espoused by "The Show must go on"

Qualifications

• Prior IT experience preferred
• The ideal candidate will have a solid understanding of Microsoft applications, including but not limited to: Outlook, Word, PowerPoint, IT solutions and Excel
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates strong interpersonal skills, accuracy, and attention to detail
• Requires frequent performance of repetitive motions with hands and/or arms

About the Role

The IT Coordinator will primarily act to facilitate the operation of technology in a retail environment. Their primary responsibility will be to ensure proper working conditions and operation on a range of equipment related to sound and light technology including, but not limited to: Kramer AV technologies, Teaching Enhanced Classroom (TEC) systems, Lavalier, wireless and wired microphones, Teleconferencing technology like OWL cameras, Zoom and MS Teams, Confidence Monitors/Teleprompters, MS Powerpoint and Office 365 Software suite, and managing sound devices to ensure proper sound quality and volumes.

The Coordinator will analyze and document event requirements and application objectives to help assist clients determine the scope and breadth of their needs and offer suggestions and solutions to meet the desired functionality; the position will coordinate client support and delivery and operation of necessary technology solutions for successful events.