IT Coordinator

Primary Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
• Imaging computers utilizing PXE boot
• Office 365 Administration
• Outlook and Lync 2013 configuration
• Maintains system processes related to file and system backups
• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)
• Maintain Active Directory user and computer accounts
• Maintain computer and mobile device updates/patches
• Maintain telephony equipment including VOIP and analog services
• Recommends hardware, software and consumables for purchase
• Maintain updated and accurate inventory lists
• Maintain and create documentation of IT processes

Key Competencies

• Knowledge and understanding of BASIS organization
• Attention to detail and strong organization and communication skills
• Excellent customer service skills
• Analytical with strong problem solving skills
• Strong project management skills
• Ability to interpret a variety of instructions in written or verbal form

Education and Experience Requirements

• Technical or Associates degree; experience can be considered in place of degree
• 1-2 years in an IT Help Desk environment

Additional Job Information

• Benefits and Salary:
• Salary for this position is competitive and dependent on education and experience
• BASIS Ed offers a comprehensive benefits package, including but not limited to:
• Employer paid medical and dental insurance
• Vision insurance
• PTO
• Ability to add dependents
• 401k with partial match that grows over time
• Employee Assistance Program
• Childcare Savings Opportunity (KinderCare tuition discount)