IT Coordinator

Primary Responsibilities

• Support new hire onboarding by setting up computers, accounts, email access, and required software
• Complete all offboarding steps for departed employees (account closures, email forwarding, data archiving, etc.)
• Provide helpdesk support for all staff members
• Interface with vendors and product support teams to resolve user issues for software and hardware systems
• Create user training documentation and deliver training sessions
• Orchestrate patching of all computers to ensure they have the latest security + OS updates, drivers, and applications are up-to-date
• Manage our Jamf environment Ensure that major OS upgrades are compatible with ArchiCAD and all other mission-critical design and productivity apps
• Perform repairs on computers and other hardware
• Auxiliary in rolling out upgrades on hardware infrastructure as determined by IT strategy (servers, networking equipment, printers, plotters, TVs, alarm system, security cameras, patch cables, keyboards, mice, etc.)
• Provide support with building, maintaining, and upgrading the render farm of PCs
• Auxiliary in the retirement of old equipment, including proper disposal and/or appraisal and sale
• Auxiliary in the upgrade cycle and trickle-down of user computers
• Set up, maintain, and troubleshoot AV equipment for conference rooms, presentations, and office-wide meetings
• Perform other duties as assigned by IT leadership

User Support

Support new hire onboarding by setting up computers, accounts, email access, and required software
Complete all offboarding steps for departed employees (account closures, email forwarding, data archiving, etc.)
Provide helpdesk support for all staff members
Interface with vendors and product support teams to resolve user issues for software and hardware systems
Create user training documentation and deliver training sessions

Technical Hardware/Software Support

• Orchestrate patching of all computers to ensure they have the latest security + OS updates, drivers, and applications are up-to-date
• Manage our Jamf environment Ensure that major OS upgrades are compatible with ArchiCAD and all other mission-critical design and productivity apps
• Perform repairs on computers and other hardware
• Auxiliary in coordinating with vendors to perform repairs/swaps for repairs outside in-house ability
• Auxiliary in rolling out upgrades on hardware infrastructure as determined by IT strategy (servers, networking equipment, printers, plotters, TVs, alarm system, security cameras, patch cables, keyboards, mice, etc.)
• Assist with the upgrade cycle and trickle-down of user computers
• Assist with the building, maintaining, and upgrading the render farm of PCs
• Auxiliary in the retirement of old equipment, including proper disposal and/or appraisal and sale
• Perform other duties as assigned by IT leadership

Administrative

• Maintain hardware + software inventory
• Manage IT processes documentation (workstation setup, new hire provisioning, user termination, critical app configurations, etc.)
• Collaborate with IT Manager, BIM Manager + Finance Team to track spending in accordance with IT budget

Research + Development

• Test out emerging technologies identified by IT Manager, assess for staff use, and provide support rolling out.

Qualifications

• 3+ years experience administering IT systems required, in a design-related field preferred
• Bachelor’s Degree in Information Technology or a related field preferred
• Deep knowledge of Windows and macOS, Windows Server administration, networking concepts (TCP/IP, DNS, etc), hardware + software troubleshooting
• Basic knowledge of productivity apps (Google Workspace, Slack, MS Office, Adobe Creative Cloud Suite, etc.)
• Ability to provide a high-touch, customer-first support experience that reflects the quality and care of the premium architecture service we provide. Excellent communication skills and an ability to clearly, warmly, and proactively ensure users feel heard, respected, and guided at every step. An emphasis on effective communication with people of all technical and seniority levels, and an ability to communicate complex and esoteric IT concepts in a way that is accessible to people in non-technical roles.
• Ability to manage time well, stay focused, and set and meet accurate timeline and financial goals on projects; simultaneously, an ability to be nimble and flexible to shift focus when emergencies or other urgent needs arise unexpectedly
• Detail-oriented with a focus on accurate and up-to-date documentation
• Willingness to periodically work unusual hours as needs require, including nights, weekends, and some holidays
• Can handle ambiguity well and navigate complex troubleshooting with limited information
• Ability to maintain strong composure and cordiality even in high-stress situations

Compensation and Benefits

Walker Warner offers a competitive compensation package including fully paid health benefits for employees, profit sharing, employer 401(k) contribution, generous paid time-off, and flexible spending accounts, plus so much more.
The hiring base annual salary range for this position will be shared when actively recruiting for this role, as required by law. Any offer of compensation will be determined by a candidate’s education, skills, and experience as assessed during the interview process.

How to Apply

Please submit your resume, cover letter and portfolio samples, with indication of your role on the projects submitted. We will acknowledge receipt of your information, but only candidates being considered for a position will be contacted directly.
Please no hard copies, drop-ins or telephone calls. Reposting this job description elsewhere is not permitted.

Diversity

We value diversity and know that diverse workplaces lead to a culture of innovation and more successful business outcomes. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

COVID-19 Vaccination

We strongly encourage all employees to be fully vaccinated and boosted against COVID-19 and provide reasonable accommodations consistent with legal requirements (e.g., for medical and religious reasons.)

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times