IT Coordinator - Raising Cane's River Center

About the role

The IT Coordinator supports the day-to-day operations, maintenance, and coordination of all information systems, telecommunications, and technology infrastructure at the Raising Cane’s River Center. This position serves as a key liaison between the facility, all vendors, and internal departments to ensure reliable and secure technology performance during both daily operations and live events.

Responsibilities

• Coordinate and provide technical support for facility IT systems, including computers, servers, network infrastructure, Wi-Fi, and phone systems.
• Work with all vendors and internal departments to resolve network or software issues, perform system updates, and maintain cybersecurity protocols.
• Set up and maintain data and phone connections for offices and events, including Wi-Fi deployment for clients and guests.
• Maintain accurate inventory of all IT and telecommunications equipment; assist with ordering, repairs, and asset tracking.
• Aid in the setup, operation, and teardown of client-provided or in-house audio, video, lighting, and rigging systems.
• Support event production teams by ensuring technology needs (AV, connectivity, lighting control, and communications) are met efficiently.
• Maintain, test, and perform preventive maintenance on lighting, sound, video, rigging, and digital signage systems.
• Serve as liaison for lighting control systems and coordinate service or repairs with third-party vendors.
• Install, configure, and troubleshoot computer hardware and software applications.
• Manage user access and permissions as directed by facility leadership.
• Cookordinate telephone and data service providers to align external services with internal requirements.
• Provide user training and assist employees with MS Office applications and standard office technology.
• Document IT procedures, configurations, and event-related setups.
• Communicate effectively with staff, vendors, and clients to ensure technical readiness for events.
• Aid in developing and implementing technology policies and procedures for the facility.
• Respond to routine, precautionary, and emergency alarms from building automation and life safety systems.
• Perform other related duties as assigned.

Qualifications & Skills

• Strong technical knowledge of computer systems, networking, and AV equipment.
• Proficiency in Microsoft Windows, Office Suite, and basic networking concepts (IP addressing, cabling, routers, switches).
• Working knowledge of lighting, sound, and video systems used in live events.
• Excellent troubleshooting, organization, and multitasking skills.
• Ability to read and interpret technical documents, blueprints, and schematics.
• Strong interpersonal and communication skills; capable of working under pressure and within deadlines.
• Ability to work independently while maintaining close coordination with operations and event staff.

Education & Experience

• High school diploma or GED required;
• Associate’s degree or certification in Information Technology, Computer Networking, or related field preferred.
• Minimum two (2) years of related IT support or technical operations experience, preferably in an entertainment, convention, or event facility environment.