IT Coordinator

Responsibilities

• Configure, install, and deploy new or replacement technology assets and specialized business equipment while ensuring optimal performance and security compliance.
• Provide support for diverse software and hardware environments, including multiple operating systems, enterprise applications, legal software platforms, and cloud-based solutions.
• Provide basic training for end-users and communicate details that enhance organizational technical competency.
• Collaborate with System Administration teams on enterprise application tasks, system migrations, and infrastructure improvements.
• Maintain detailed records of incidents, service requests, and resolutions using the firm's ITSM software, ensuring accurate reporting and knowledge base development.

Requirements

• A minimum of 7 years of experience in technical support roles with demonstrated expertise in enterprise environments.
• A comprehensive knowledge of Windows Operating Systems and enterprise applications.
• Advanced proficiency in Microsoft Office Suite and related productivity applications.
• A strong analytical and troubleshooting skills with the ability to synthesize complex technical information, identify root causes, and develop effective solutions.
• Basic knowledge of TCP/IP networking experience with iManage, Citrix, law firms or legal environments, preferred.
• A Bachelor's degree with substantial coursework in Information Systems or Computer Science; or equivalent professional experience demonstrating technical competency, preferred.
• Industry certifications such as CompTIA Network+, CompTIA A+, Microsoft Certified Professional, or similar credentials are a plus.

Qualifications

Preferred qualifications include:

• Experience with iManage, Citrix, and law firms or legal environments.
• Knowledge of TCP/IP networking.
• CompTIA Network+, CompTIA A+, Microsoft Certified Professional, or similar credentials.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with employer match
• Sick and vacation time

Pay

USD $80,000.00/Yr. - USD $110,000.00/Yr.

Schedule

Full-time